Complaint #609 Silver Oak Casino

Denied btc withdrawal and run around past 2 months for 1400

By Christopher S.

4 years ago

So first im denied my $1400 btc withdrawal due to “only for btc depositors…” even tho I’ve deposited with btc multiple times just not within past year…. And now for past 2 months I’ve literally messaged them every 2-3 days about wanting to know when check will be sent, and they give me same runaround every single time: “give me your account/card details and I will escalate this to my supervisors ASAP…. And when I ask how long it will take to hear back from them and it’s always same thing “within 72 hours” and I’ve yet to hear ANYTHING in past 2 weeks even tho at least 6-7 support ppl have told me they’re “escalating my case”

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $1255

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Cstrohl

• California

4 years ago

The funds were received ty I appreciate the quick response, sorry it took escalating it to this for it to be resolved!

AskGamblers

• Support Team

4 years ago

Dear @Cstrohl,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

4 years ago

Hi Christopher--

I apologize for the difficulties you've encountered with this.

I'm pleased to tell you that your withdrawal was issued to your wallet, this morning: 7/16 Paid $1255.00(0.03987862) + no Service Fee BTC for transaction #115961630.

Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

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I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

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Max withdrawal of $500.

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They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

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