I have sent two messages through the website form requesting my account to be closed due to concerns regarding mmHg gambling and requesting self exclusion. I received no reply.
I also sent two emails to the support email requesting same and still no reply.
Today I contacted live chat and outlined my issues and request for self exclusion and I was informed that live chat could not do that and I was told to email, when I informed them that I had already sent an email and online form message I was informed that the process takes some time and too wait.
Now I admitted my gambling problem concerns, requested closure, this didn't happen and I kept playing and depositing.This, of course, was my choice to continue to deposit but if the casino acted responsibly and quickly then I wouldn't be writing this....please help.