I have tried to address my issues with withdrawa[email protected]rushmoreonline.com, but either I send an email and don't hear back until I send several more to get someone to respond, or I get the same emails stating that you are all working on my issue. This is why I have had to come to an outside source to try to get someone's attention. OK, I will try one more time to communicate withe Rushmore. What would really be a huge help is if I could actually speak to someone instead of this emailing back and forth. Communication is a wonderful tool when used properly and, sometimes actually talking to a real person seems to be a better way to exchange information. If someone would be kind enough to tell me how we can accomplish this.
Also, I see other casinos that, if I am not mistaken, are under the same group that Rushmore is. I have seen several exchanges between these casinos and players where they have either gotten their money or are given actual tracking numbers, i.e., FedEx to track the check that is being sent. Please explain to me if another one of your casinos can get results, why can't Rushmore do the same? I was under the impression, and have actually been told, that grouped casinos use the same processors, etc. I am confused on this subject. And if I am not mistaken, I have seen a few of these other "casino complaints" under that same group using the same tracking number that I was given? How is that possible?
Again, Rushmore, I am trying very hard to be patient on this matter, but I am getting the feeling that we are simply exchanging emails and getting nowhere.
And, by the way, here are two emails that I sent to you on March 4th and still no answer. So when you ask me to communicate directly to you, is the lack of response to be expected again? And, please note that I am actually asking IF I continue to play and am lucky enough to win in the future, can you tell me what safe way I can use to get my winnings vs. the wire transfer that seems to be such an issue? So, even a player who might be willing to work with you again, still no response? I run a business and if I treated my customers like this, I would be out of business and that would be my fault for not putting customer service on the top of my priority list.
Email #1 sent March 4th to Withdrawals Dept.
Hello Tara. Still patiently waiting to receive my winnings and as you can see, I did try to contact my bank, they have heard this same thing from other people and said they are telling me that they can’t help on this end. So guess we are back to square one.
Tara, just curious, if I continue to play on this site and I am lucky enough to win some money and am able to do such by following all the withdrawal rules, how will my winnings by sent to me. Now that we are seeing that supposedly there is an issue with wire transfers, has your site figured out how to pay winners without going through the hell I have had to go through on the winnings that I am patiently waiting for?
I am really trying to be fair with all of this and just want some reassurance that if I continue to play can they use another method to pay me?
Email #2 sent to Withdrawals Dept.
Hello again Tara. Also just noticed on my account under the Withdrawals that it show NO pending withdrawals? Can you tell me why that shows that since I actually do have a pending withdrawal that is still unresolved? And I also see where you can have a withdrawal sent back to your credit card? Can you explain to me how that is done?