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Ruby Fortune Casino - Confiscated $13,800 winnings without saying why

UNRESOLVED
Complaint Info
Disputed casino Ruby Fortune Casino
Reason Declined payment
Amount $ 13800
Posted on April 30, 2019

I made a few deposits using e check as i have used that method before and had no issues.I won 6,200 and the next day another 7,000 i made my withdrawl. The next day i spoke with support and they congradulated me on my wins and said it would take anywear from 24 to 48 hours to processes and i should see it in my account .Two days later i speak with support again and they tell me everything is still ok i get them to let me put some back into play.I waite a few days later snd still nothing i contact them again .They say that apparently i have money owing to echecks that there was still no issues that they took the money off the top of my wins to clear up everything and that is why it was taking longer then normal .I then put another five hundred into play lost it so i contacted support to ask them to reverse another five hundred. That is when im told that i have no funds avabile that the withdrawl still pending has been forfeited but could not tell me why. they said they would contact me did not receive any response i contact support again this time they tell me that they cant find my pending cash out. After speaking with them for 45 minutes they find it.the support was very confused on what was happning asked me to hold while they made a call to operations when they finnaly returend she said she was unsure of the reason that she was only doing her job and telling me what they told her to say .she told me that 13,800 has been confiscated and that she was sorry that i was experiencing with thr casino. I asked to speak to someone else and then put on hold again for another twenty minutes .support finnaly came back and told me they think its due to echeck and the funds i went immediately to my on line banking to make sure it was not on my end of things. It was all good on my end everything went threw i contacted support again and told them i can provide any documents thats needed i was then told. That there dissision was final and that they were sorry i want what i rightfully won from them now i go on to my account and it says withdrawl successful but nothing in my account My total win for withdrawl was 13,800 i would like this resolved if possable or pointed in the direction i need to be to file a complante .hope you can help

Posted on May 3, 2019

This is showing thst they claim that i made total of $13,800.00 in successful withdrawls. So why was did i never recieve the funds?

Posted on May 6, 2019

Im filing my complante casino site ruby fourton please resolve my dispute

Posted on May 9, 2019

Still no response from ruby fourton this is a big suprise to me considering i have herd nothing but positive about them hopeing to hear from you soon

Posted on May 13, 2019

Its been a few days now and still have yet to hear from ruby fourton i contacted my lawyer and just herd back this is what my lawyer had to say. Hi gord I've spoken to Ruby Fortune and they've been clear that they will not discuss this issue with our service. All I can suggest at this stage is that you contact the operator's Canadian regulator the Kahnawake Gaming Commission. And we will go from there so thats my next step . I will keep updateing all information hopefully this will be resolved soon

Posted on May 16, 2019

Tried to speak with someone today from ruby fourton was put on hold for long periods of time and then hung up this is crazy

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