Rome Casino - Withdrawal

kbjinks United States
posted on October 14, 2011.

I played at Rome Casino and cashed out $500. I was told it would take 18 days to get my wire transfer. This was my first time winning there and was anxious to get the money. Well, I did get it within the 18 days, even after having to submit the documents I had to send for a first time cashout. Then I continued to play and play and play, depositing LOTS of money. I then won and cashed out my winnings of $1,500 on 9/20/11. I have not received that wire transfer as yet and I'm pretty much being ignored even though I have sent e-mail after e-mail after e-mail. I finally was told that I had become a VIP player and one of the benefits was faster cashouts. Uh, not yet, it hasn't. AND WORST OF ALL, I CAN'T GET A RESPONSE. I did have a couple of e-mail exchanges with Aaron there, my VIP host apparently, and was told that he complained to the finance department for me and the money would be in my account the week of the 10th of October, 2011. This IS the 10th of October and it still hasn't been released from the casino and still says "PENDING" in their 'My Reports" section where you can keep track of your deposits and payouts. I don't know what to do. I really like playing there and would like to continue to do so but I can't get a response from anyone when I submit an e-mail or question -- short of that ONE time Aaron responded to me. Seemed like such a nice fellow, too ...

posted on October 21, 2011.

As submitter stated in the comments below: "I finally got my money on October 19.", we will consider this complaint as resolved.