I played at Rome Casino and cashed out $500. I was told it would take 18 days to get my wire transfer. This was my first time winning there and was anxious to get the money. Well, I did get it within the 18 days, even after having to submit the documents I had to send for a first time cashout. Then I continued to play and play and play, depositing LOTS of money. I then won and cashed out my winnings of $1,500 on 9/20/11. I have not received that wire transfer as yet and I'm pretty much being ignored even though I have sent e-mail after e-mail after e-mail. I finally was told that I had become a VIP player and one of the benefits was faster cashouts. Uh, not yet, it hasn't. AND WORST OF ALL, I CAN'T GET A RESPONSE. I did have a couple of e-mail exchanges with Aaron there, my VIP host apparently, and was told that he complained to the finance department for me and the money would be in my account the week of the 10th of October, 2011. This IS the 10th of October and it still hasn't been released from the casino and still says "PENDING" in their 'My Reports" section where you can keep track of your deposits and payouts. I don't know what to do. I really like playing there and would like to continue to do so but I can't get a response from anyone when I submit an e-mail or question -- short of that ONE time Aaron responded to me. Seemed like such a nice fellow, too ...
As submitter stated in the comments below: "I finally got my money on October 19.", we will consider this complaint as resolved.
Rome Casino complaints
- 18 of 32 resolved
- 2 days avg response
- 2 weeks avg complaint life
- 214 USD avg amount
Rome Casino - blocked account, not payed 150$Unresolved
Rome Casino - blocked account, not payed 150$
My account is blocked with no explanation. I asked for withdraw on 2 October, but I did not get my win. They delay my withdraw every week, and finally ...Read more
Rome Casino 20K win Refuses To Release My Winnings And has removed the winnings from my account said they will give me $150Unresolved
Rome Casino 20K win Refuses To Release My Winnings And has removed the winnings from my account said they will give me $150
I won 20,000 dollars through this casino and now they refuse to allow me to withdraw the winnings. When I spoke with live help I was told I needed to ...Read more
Rome Casino - Withdrawal?!
Rome Casino - Withdrawal?!
I got an email from Rome casino that I still got a balance of $ 38,-. I downloaded the software and played mostly blackjack and slots and won some ...Read more
Rome Casino Voided Winnings of 1522.00Unresolved
Rome Casino Voided Winnings of 1522.00
I deposited $200 at the Rome Casino on 4/23/13. I did not use a bonus and selected blackjack. The software crashed on my Windows 8 laptop before i had ...Read more
Have trouble with Rome Casino?