Ag Awards

Rome Casino No email response

Complaint Info
Disputed casino Rome Casino
Reason Delayed payment
Posted on May 16, 2014

Hello, I have emailed the finance dept and no heard anything back for over a week, you guys seem to have now ignored my request to finalize my withdraw over a month ago. We sent email requesting withdraw of money and sent all documentation( i have sent ccard over also) but seems like its never going to happen or get anywhere with u guys! I want my money that i won and did all the correct things but now dont get any response. we need to hear back whats going on and why no response. Lisa and Glenn < name removed >

Posted on October 21, 2011

Hello Lisa and Glenn,

My name is Noah and I am the online Rep for Rome Casino. If you will please give me your Casino user name I will investigate for you and find out what the problem is. I'm sorry for this hassle and will try to get this resolved as fast as possible.

Kind Regards,


Posted on October 23, 2011

Nor resolved yet still waiting from them to let me know why they havent done anthing yet? did recieve email from Noah but no answer ..thanks for your help ..Lisa H

Posted on October 26, 2011

Hi Lisa,

I apologize for the delay. I will have an update for you shortly.

Kind Regards,


Posted on October 27, 2011

Been contacted but getting no where, says they will let me know something regarding the money i won but seems to get no where with Rome Casino, i think they are not going to resolve anything so i keep responding and showing how they are not a internet site to deal with if u win anything , probably only want your money, and if u win doubt u see anything at all. Its been almost two months since i won this money and cannot call them to try to resolve why they havent sent my winnings, they have not emailed us in weeks only now responding thru this site b Noah and he is not emailing us to correct anything, what a shame!

Posted on October 28, 2011

Lisa, I sent you an email just the other day to the registered email you gave the Casino.

" Hi Lisa,

I can't respond again on askgamblers until you do :) So I just wanted to let you know that your withdrawal is scheduled to be sent tomorrow. Please confirm getting the email so I know you have received the update.

On another note, I do apologize for this hassle, I know its horrible to be delayed so. Processing to certain countries has been a bit more lengthy lately and has resulted in some unpleasant delays all around. I hope you enjoy your winnings.

Kind Regards,"

Your withdrawal should have been sent by now and I think you should be receiving it shortly.

Kind Regards,


Posted on October 31, 2011

Thanks to Noah. I finally got my deposit couple days ago. I hope in the future if i decide to play again this does not happen, I appreciate this site in helping me resolve the issue. Thanks again Lisa and Glenn

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