We apologize for the late reply. We just wanted to make sure to have looked into this thoroughly and reply to your questions.
We apologize for the poor service you have received from our customer care. Your Rizk account was blocked as your account at a casino which operates under the same license, was falsely blocked from their side, which affected your Rizk account. This little mess caused some misinformation, but our customer support team should have had a better eye for detail here and investigated it properly. From what we looked into the team has been very responsive to your emails and questions. However, it seems the knowledge was below par, which we very much apologize for.
So, as mentioned above, the account block on Rizk account was in no way related to your withdrawal of $7500 and the verification process itself went smoothly. Congratulations for a nice win! It should reach your bank account at the latest tomorrow or maybe you already received it?
We are happy to hear that you also had a good experience with Amy in customer support. We will make sure that she will receive your feedback.
Moving forward, we hope you have a smoother experience with Rizk and we can assure you that the withdrawal processing will be much quicker (our average processing time is under 5 hours) as your Rizk account is fully verified. We are afraid that for your particular credit card our system does not allow withdrawals. We advise you contact our customer support for a further explanation of why it’s like this.
- Team Rizk