Complaint #1 Riva Casino

unsecured money transfer

By robert26

12 years ago

Message on forum

Hello

first one please sorry baout my english.

now i'm win in Riva casino (mandaplay.ltd - licensed under Malta jurisdiction )€ 1250 (litle be more ) and this money i'm send to cashier for withdrawal requet to my neteller account.(max 5 days for new player - all document plus deposit ready)

afetr 5 days i'm send question to casino becose money not recieved but answer is shock !somebody hacked my account and not just money from account cca € 40 but cancel withdrawal proccess and bring back to real account this money and loss !!

i absolutly dont know for what exist this function and i'm never see this befoure!!

but problem is one casino do this tranfer from withdrawal department to player account without any security control absolutly unsecured??!!!

hacked any username or password is very easy (for hacker) but know any security question from plaeyrs personal details its impossible! (information from google about hacking and virus)

now i think casino must garranty full players protection special all finacial transaction out or in side casino!!!

yes is impossible garranty protection anti hacking ok but for i'm do this transfer all money to withdrawal proccess becose after this is all under control caschier or withdrawal department!!

about function money back to account i'm see this first time and last few days control over 100 casinos in europe and other country but this function have just Riva casino and Club gold casino !!!

Ok but absolutly ingore this problem send my copy terms & condition wher is about third person etc.absolutly ignore this security problem !!!

Please help my with this problem .i want this money back!!

P.S. in friday 20/01/2011 i'm send official complaints to lotteries & gaming authority Malta about this security problem .

Disputed Casino Riva Casino

Reason Missing Funds

Discussion

robert26

• United Kingdom • 1 reviews

14 years ago

Hello

sorry but this casino absolutly not understnad this problem.

casino talk every time to same and managment need new curse about computing - hacking ,viruses etc !!!if anybody hacking any account hacking this with everything - with username ,password and IP address becose any hacker know what must !!!!

and first time???sorry in life its to many stuff is first time!!!

but impossible if anybody open ready any player account must be this legal person.and this is problem what casino dont would be know !!!give back money without any security !!!this is problem !!!any hacker have chance used money real player becose casino give this back from section cashier !!!!this section must be fully protected !!!

now i have record from casino about playing time and i'm sure this time working !!!or casino thing i lies!!!sorry this for court and satisfaction !!easy !!!!!my patience and friendly e mail finished !!!i hae to many people what signed this time if see my out side home !!!!attention what managment talk!!!

and becose casino would start be inserious not to much communicate etc its better all from now over court ,lawyer or gamling authority .

or its more serious give my money back and do new security???

or casino have recession ??maybe.

P.S. all information about hacking and other information about hacking on line casino i'm send to costumer service (Serene ) but managment ignore this !!ignore all security problem !!ignore all situation and talk to same more to one week.!!!all people have all bad just casino is ready - first classe costumer service,safe cashier what give mon ey anybody ??!! etc.good reason for on line casino expert !!

otherwise now have appeal (complints ) lotteries & gambling authority , tommorrow send official appeal to civil court in Malta .and see what happens .see who is ready casino or my ??!!

Regards.Robert Vrba

Riva Casino

• Representative

14 years ago

Hello,

First of all we wish to emphasize that our site is secure and that we have never had a single case of hacking as we do our best in order to prevent this from happening.

On the other hand the player is supposed to be the only one who has access to his account, being the only one knows the password of his casino account.

Please note that the IP connection of each log in is registered and it has always been the same.

Accordingly, we confirm that the player reversed his winnings back to his casino account and played the money.

Regards,

Riva Casino

Riva Casino Complaint Stats

Resolved 2 / 5

Avg. Amount $563

Avg. Complaint Duration 8 days

Avg. Response Time 4 days

Riva Casino Complaints

See all complaints for this casino

Non Payment ?!

MARCH 7 - Riva tell me my winnings will be processed once documents and I.D received.
( I have sent these on the 10th March )

Since I have sent the documents I have sent emails to Riva asking when will it be processed , I have sent you what you have asked and now I cant get a response.

MARCH 20 - still nothing from Riva

Highly frustrating , they email you a request , you respond , then NOTHING

TIME FOR PAYMENT ......

Whats going on RIVA?

Unresolved

Riva Casino payout delayed 3 monts

I won at Riva Casino and sent request for withdrawaling my winnings about 3 month ago. Than I sent all my identity documnets, but didnt get any answer from Riva Casino. I am waiting about 3 month. I sent mails to all their e-mail adresses, but no answer. Livechat doesnt work at all. They pocketed my 1800 pound :(

Resolved

£1,800

Riva Poker - Withdrawal not processed for more than 13 days

I made a winning at Riva Poker and made my withdrawal via Neteller on 5 February 2013,
I also received an email of withdrawal notification, the email stated that the process of my withdrawal will be validated within 96 hours. But until now (already 13 days) the withdrawal still yet to validate.

So far I never received any email updating me the status, I have check with the casino customer service, and I were informed that the withdrawal was pending processed by their payment agent, I ask her when can the withdrawal validate (as normal processing time is only 96 hours) and she said she can't confirm and ask me to wait until the payment agent email me to confirm withdrawal validated.

My username registered with tehm is P9R79662392.

Thank you.

Resolved

Riva Casino and my money

i have a problems with this casino withdraw the money..i manage to make 1900 little bit less on this casino making deposit of 20eur and i played2 days to make so much money..when im done i process to withdrawal option and make withdraw it was date 2.11.2012
than they validated and all that and send money,yes but in other account from unknown person this i saw when they send me a mail..im notified them its mistake be made and they corect..than its start happening..i conntacted them many times sending them mails and always the same replay..WE GAVE YOUR DETAILS TO FINANCAL DEPARTMENT.untill today i havent money and today are we 30.12.2012..im stil waiting and i also notified and send email to autorities for gamblers in malta-the court.i think are they the court so i hope they will bring me good will..and im totaly disapointed all month i mean all decembre couse are many holidays and the banks dont work and all that so day to day battle are near end now i hope and i want the damn money...
mthis winning money was validated 20 times from novembre and i want and ask you how long do you going to play games with me i know now are holidays and i dont want to break your party but you are casino god dammit..when player request a withdraw he gets it like in all casinos i he win 10000eur must get it or if win 30 eur and request a withdraw he also gets it isnt so..why you are exception???tell me please and how long must i wait ??? i hope i will posted that i get money couse this site is popular you know..for now good bye and hope on happy new year with cash.for now on its youst a complaint couse im patient guy on luck regards david z

Unresolved