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Rialto casino - Doesn't pay and reply on emails


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By Aist
11 years ago
Message on forum

I've claimed a withdrawal at Rialto 1,5 month ago and still didn't receive my winnings

Moreover I can't get in touch with finance department, because they don't have a phone to call and don't respond nor on emails send from my mailbox, nor on emails send from Rialto's website. Chat operators just lift their hands and tell me to contact finacees, but the hell how I can do that?!

Disputed Casino Rialto Casino
Amount €125

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. 

We would also like to use the occasion and suggest to player to contact our team and request complaint's reopening in case something goes wrong with their payments.

Thank you all for your cooperation.

User name loyalty-level-2

Yes finally I got paid, but I received €125 instead of €175 and was told that €50 fee was deducted but I used moneybookers to deposit & to receive my winnings, never seen before any fees for ewallet withdrawals

1) I was waiting for my money for 3.5 monthes, even though the withdrawal ammount was very tiny.

2) Finally got paid without €50 which are 1/3 of my winnings

So theoretically issue is solved, practically I'm in a deep shock... but it's all better than the kick in tooth ;)

Have a nice day guys&gals! Don't play at Rialto ;)

User name

Is the withdrawal finally received?

User name loyalty-level-2

Was promised to get paid on Monday, will post here when it's done, if not you may close this complaint as 'solved' and I will give up cause I'm really tired of writing every 3 days here during a month

Rialto Casino Complaint Stats

Resolved 6 / 12
Avg. Amount $164
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Rialto Casino Complaints

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