Mark all as read

Settings

Notifications
Casino Complaints

Reviewing my Account For 90 Days?!


user_avatar badge
By MyTurnT
11 years ago
Message on forum
Begado Casino denied my withdrawal of $500, because they need to review my account and this process take 90 days per the email:
------­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­-----
Dear Tyrone,

I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account.
This process might take up to 90 business days.
As soon as we have any updates regarding your account we will inform you via email.
We are sorry for the inconvenience.

Sincerely,
Benjamin Collins
Finance Department
------­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­-------

I been playing with this casino for at least 2 years. I've had numerous withdrawals with no issues until now. Any help speeding up this "review process" will greatly be appreciated. Until now I thought this was a GREAT Online casino. Thanks
Disputed Casino Begado Casino
Amount $500

Discussion

User name loyalty-level-2
Wow, they denied my withdrawal again and placed it back in my casino account.
User name loyalty-level-2
Still waiting to be contacted by casino manager.
User name
Dear @MyTurnT,
Is this issue resolved? Can we close this complaint?
User name

Hi Myturnt,

I spoke with our finance department about the 90 days procedure and they updated me, telling that the investigation is over and they will proceed with the payment.

As far as I understood, an account manager will get in touch with you to proceed.

Please let me know if you need further assistance.

Clara

Begado Casino Complaint Stats

Resolved 9 / 29
Avg. Amount $325
Avg. Complaint Duration 14 days
Avg. Response Time 2 days

Begado Casino Complaints

See all complaints for this casino
Trying to steal legitimate winnings!
I won 920$ at begado in august of last year, I won it on a deposit not a free chip. in September I get an email from their finance department saying this Dear ____ I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account. This process might take up to 90 business days. As soon as we have any updates regarding your account we will inform you via email. We are sorry for the inconvenience. Sincerely, Benjamin Collins Finance Department so fine I wait and wait , talk to live chat ,and wait some more. live chat says they cant help since its a decision by the finance department so I should email then.. I have emailed them at least 500 times with no response, then on march 11 of this year I finally get an email from them saying Dear _____ Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased. In order to withdraw further winnings you should play more in our casino. We apologize for the inconvenience. In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here. Best regards, Benjamin Collins Finance Department so now they want me to deposit more so I can withdraw the money that I already have in my account for the last 7 months. but here is the kicker they, wont even tell me how much more I need to deposit to be able to withdraw what I already won. I have been online gaming for years, this is by far the worst casino I have ever played at.
Status solved Resolved
$920