Basically I was playing on Rembrandt casino. I finished playing a slot machine and had 140 euros left, I went back to the casino lobby so i could choose my next game. All of a sudden my balance was down to 0.45 euros. I sent an email to the support team, heard nothing back. I have sent around 6 or 7 emails to them now asking for someone to contact me to let me know what is going on. I have spoke to numerous people on "live support" but just keep getting told the same thing - we can not help you with it as the finance team are handling it so i will have to email them. I have had not 1 reply from the department that is handling my claim and found some of the people i spoke to on live chat very rude with bad attitudes. It has been 4 days now and still I know absolutely nothing and no one will bother to give me any type of help. So to sum it up my money has vanished from the casino and no one will give me any sort of information about what the hell is going on. I have seeked legal advice and was told to report them to the gaming board, when I told someone in live help that I had been advised to do this they replied "that is funny advice, legal are useless". I am disgusted at the lack of customer care and support and will be letting as many people as possible know not to use Rembrandt casino because money just vanishes and no one knows why.
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