Complaint #7
EUcasino
Poor customer support, unable to solve my issues for days
9 years ago
Two weeks ago i registered here after reading the good reviews on askgamblers. With my registration i noticed that i did not recieve a activation or verification link for my account on eucasino.
However i was already logged in after registration. So i went to live chat and asked why i did not recieve a activation link? I don't like suprises with verification or delayed payments, account issues so i always make sure that everything i ok before i deposit.
The live suppory chat send me a few emails (according to the support agent). And yes i do believe that she had send the email to see if i can recieve any email from them, wich i did not recieve in the end.
I left the chat without any result. Later i decided to come back and see if i could fix this wierd problem with eucasino. I tried to log in again since the live chat is only available when you are logged in.
Two times i hit the wrong password (i use so many diffrent onces on all the casino's where i play) and i decided to retrieve my password. So i went for the option "forgot password" and after that i had to fill in a security question and after that you get a code on the same password retrieve page on eucasino and a mail with instructions wich i again did not recieve. Here i was already pissed because all the trouble i had to went trough to get a simple account verrification after registration.
Unexpected at the end of the day i recieved a follow up email regarding the earlier conversation on live chat.
And i reaponded to that email by stating that i could not open my account because of the wrong password popup each time. (I am now 100% sure wich password i used, this i rememberd later, but still i could not log in. I suppose this is because i chose to retrieve my password after typing my password wrong two times in a row.
Now i have been in contact with support regarding the chat follow up email i recieved from them.
The wierf thing is that they say have numerous times send me a new email with password.
Day after day i responded to them saying that i have not recieved any email to retrieve my password. They claim that they have done so.
This whole time i can communicate with them on the emails that i do recieve from them, SO HOW IS IT POSSIBLE that they claimed to have send this so called password. The support constantly says the same thing, wich is a lying. And i am sick of it. I just want to know why?
So in the second last email i asked them why in gods name they could not just type a temporarely password in the next email so i could go to my account and set a new password.
Note that there answer was always the same!! Wich was that they had send me instructions to retrieve my password. And now they say that they need a picture of me holding my ID card next to my face????????
I have never had to do this in the over 100 casino's where i have played at. And now i have to do this just to get back in my own account.
They know that it is me. My experience so far has been horrible. Especially when it seems that they are flat out lying about sending may password in a email.
So i can communicate with them responding to the follow up email that they send to me after the live chat experience, but i can't recieve my passwords from the same email as i have communicated regarding this matter? So to me right now it seems like they are playing with me.
In the meantime i had already opened a account on eucasino's sister site playmillion. Deposited 37 euro and cashed out 500 euro. The next day i recieved my funds on my skrill account. No hassle at all!! Oh and yes, at playmillion i have registered my account with the same email as eucasino. So this should be easy going... But all i can say is that this is a new kind of "horrible online casino experience.
However i was already logged in after registration. So i went to live chat and asked why i did not recieve a activation link? I don't like suprises with verification or delayed payments, account issues so i always make sure that everything i ok before i deposit.
The live suppory chat send me a few emails (according to the support agent). And yes i do believe that she had send the email to see if i can recieve any email from them, wich i did not recieve in the end.
I left the chat without any result. Later i decided to come back and see if i could fix this wierd problem with eucasino. I tried to log in again since the live chat is only available when you are logged in.
Two times i hit the wrong password (i use so many diffrent onces on all the casino's where i play) and i decided to retrieve my password. So i went for the option "forgot password" and after that i had to fill in a security question and after that you get a code on the same password retrieve page on eucasino and a mail with instructions wich i again did not recieve. Here i was already pissed because all the trouble i had to went trough to get a simple account verrification after registration.
Unexpected at the end of the day i recieved a follow up email regarding the earlier conversation on live chat.
And i reaponded to that email by stating that i could not open my account because of the wrong password popup each time. (I am now 100% sure wich password i used, this i rememberd later, but still i could not log in. I suppose this is because i chose to retrieve my password after typing my password wrong two times in a row.
Now i have been in contact with support regarding the chat follow up email i recieved from them.
The wierf thing is that they say have numerous times send me a new email with password.
Day after day i responded to them saying that i have not recieved any email to retrieve my password. They claim that they have done so.
This whole time i can communicate with them on the emails that i do recieve from them, SO HOW IS IT POSSIBLE that they claimed to have send this so called password. The support constantly says the same thing, wich is a lying. And i am sick of it. I just want to know why?
So in the second last email i asked them why in gods name they could not just type a temporarely password in the next email so i could go to my account and set a new password.
Note that there answer was always the same!! Wich was that they had send me instructions to retrieve my password. And now they say that they need a picture of me holding my ID card next to my face????????
I have never had to do this in the over 100 casino's where i have played at. And now i have to do this just to get back in my own account.
They know that it is me. My experience so far has been horrible. Especially when it seems that they are flat out lying about sending may password in a email.
So i can communicate with them responding to the follow up email that they send to me after the live chat experience, but i can't recieve my passwords from the same email as i have communicated regarding this matter? So to me right now it seems like they are playing with me.
In the meantime i had already opened a account on eucasino's sister site playmillion. Deposited 37 euro and cashed out 500 euro. The next day i recieved my funds on my skrill account. No hassle at all!! Oh and yes, at playmillion i have registered my account with the same email as eucasino. So this should be easy going... But all i can say is that this is a new kind of "horrible online casino experience.
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