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Betsson Casino - Refusing to pay out my winnings, won't say why

Complaint Info
Disputed casino Betsson Casino
Reason Declined payment
Amount kr 26000
Posted on August 11, 2017

I've been a member on this site for over a year and I've had one succesful withdraw made before about a year ago. I haven't played since then but I've had alot of emails saying they miss me etc etc and this summer I got a nice bonus to come back so I did. I deposited and in the end I ended up winning 26 000SEK when my bonus was rolled over. So I made a new withdraw and sent them the requested documents.

A couple of days later they sent me an email saying I've broken against their rules, but they won't say which one, and I'm sure I haven't broken any of them. So I contact them and they still won't say what I've done wrong but they're gonna keep the money. I think they're either mixing this up with someon else, or they're making this up. I've never experienced anything like this before and this is really alot of money... I've lost alot of money in the past on other sites but this was going to make up for alot of it so I was really happy about it but now it all turned into a nightmare instead. I'm never going to bet on this site again and I wish I never did in the first place, but now I want my winnings. Can you please help me?

Posted on August 14, 2017

Hello Tom,

Glad to hear that you choosed to try Betsson and again and sorry to hear about the issues mentioned.

We take player concerns very seriously and will make sure to investigate this further.

We will get back to you asap.

Best Regards

Betsson Group

Posted on August 17, 2017

I've had an email from them now saying I've either used the same ip as another user, or the same computer and therefore they have no other option but to take my money.

I'm the only one using my computer so I know for a fact that can't be it. Second of all my ip-adress changes every time I connect to the internet so I find that very hard to believe aswell. But the fact that my ip-adress changes every time means it's bound to happen that I get the same ip-adress as another member sooner or later right? I've called the internet-provider and they say the same thing, it's very unlikely but its possible and the betting company (Betsson) should be aware of this. If not they were welcome to call Tele2 customer service for more info...

I have no ide who this other user who accidently had same ip-adress as me (if true) but if they look closely they should see that this scenario is what has happened in this case. But I guess they just took the chance to make up an excuse to not pay out my money and/or don't feel like doing a close look into this matter. It's so frustrating that they think they can do whatever they like and get away with it like this. And that people will just accept this. I'm so angry right now I don't know what to do...

I probably can't do much more that this, I've contacted MGA and written a complaint to both them and Betsson themselves. I've tried to tell people I know about this aswell and I know two friends already turned to other sites instead of using Betsson anymore but I just want my money rather than being reminded of this all the time...

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