Refusal to pay bonus winings

These are my deposits & playing history:

• 04/05/2015 - I registered myself and deposited 580 € in the casino
• 04/05/2015 - I played in the casino and I fairly earned 420 € reaching a 1.000 € cash balance
• 04/05/2015 - I requested a 1.000 € withdrawal
• 12/05/2015 - Security department verified my ID documents and validated them
• 20/05/2015 - Security department blocked my account, confiscated my earnings, and reimbursed my original deposits (580 €)

Reason supplied by the "security department" in Spanish: "El departamento de fraude del casino ha encontrado acciones fraudulentas en su historia en casinos en linea, por lo tanto sus depositos han sido devueltos y se ha dispuesto el cierre de cuenta total y definitivo"

Translation in English is: "fraud department have encountered fraudulent actions in your online casinos history, accordingly your initial deposit has been reimbursed and your account has been definitely closed"

I want my fairly earned 420 € that were not reimbursed at that time.

I'm really interested in know were is such database that you consulted where I appear as a fraudulent player. Also I want public apologies because that is not truth, unless you can provide the relevant proof.

Hello I would like to ask if there is someone who can help me to get my money from this Casino? I have wrote them 4 emails- I have tried to contact them on live-chat about 10 times, every time on support comes in David S and if he hears a question about withdrawal you can wait all day - he is not answering, how casino so un-polite and arrogant can even still exist? I will speak with their licence holder and show them all live-chat logs where casino is simply ignoring their clients and being absolutely rude. I hope someone can help me find answers to my questions With Respect Vladimirs T

Hello, I am waiting for 100,- euro win from no deposit bonus and after 3 weeks i am still waiting. I've sended my documents for verification, it's done. I've sended my 25 euro with Skrill, its done. And now waiting for my cash out. I've e-mail them about what happens without responding. I checked every day in the software about my winnings and it still says processing. I just want to know about a deadline from when i should receive payment. Please help me! I am clueless.. I've attached images to proof my side. Thank you for ur time and have a lovely day! Best regards, XiejeNL Phitsanuphong Sa-Ingram

Hi I have made a withdrawal of 350 pounds about 45 days ago, immediately have sent my documents to requested email adress and received auto-reply that my documents are received, Now there has been almost 2 months and I have not received my money yet, If I contact Live chat they tell me my account manager will get in touch with me but nothing happens, Have anyone have faced the same problem on this Casino and is it even possible to make a withdrawals from 21Grand??? I hope someone can help me with this. Thank you very much With Best Regards Mykola Tyron

since i started playing on 21grand casino i have been winning alot. i was at a total of 750euros at some point. i wanted to pay out, but i have to send them verification items. and they got accepted. then when i tried to get my money it was gone. i have contacted costumer support over 10times. and send couple of emails. but i get no responce back. i have no idea what i can do now

I get offers from 21 Grand Casino a lot in the past and finally decide to take one again. I thought I would be ok with them as I have deposited before more than once and withdrawn. So I take a $15 no deposit bonus complete the 6k wagering and put in for a withdraw, it gets reversed no email telling me that. So I resend my security docs and wait 3-4 business days and try to put in for withdraw again and find out I cant as withdraw options are blocked. So I hit up live chat and spoke to Seth, Seth was not helpful and I wouldn't trust him or this casino at all now. I will include pictures of the chat session. The withdraw amount was for $150

Approximately 3 months ago i made a $40 deposit using a credit card. Then at the beginning of this month i had a balance of $108 and then went to withdraw this using my skrill account, upon attempting to withdraw this amount i discovered i could not as i had to firstly make a deposit with skrill, so i did so, then after my $133 withdrawal was "accepted" it has been 4 weeks (10 days longer than the longest time specified, 18 days) with no sign of money being credited

This casino has not paid me a retreat for more than 44 days ago the amount is 400 €, I have applied all possible ways, and also not to pay, I have closed the account, they refuse to pay me what it is mio, should report them and if possible shut the license for defrauding customers. the number support # 23861803 dated 13 August 2014 and until now negative, account lockout, we can not treat players worse, do something thanks.

I have being playing European roulette for a couple of weeks, with a deposit of Euro 50. Stopped playing daily if wins were between 15 and 25 Euro. At balance Euro 240, I decided to have a payout. Went through the total verification process and waited since 28-07-2014 for the payout. Received email last week, stating that all was in order and that money will be paid out within a couple of days. Yesterday, 11-08-2014 a lady from the Casino phoned, and ask for personal verification and then mentioned, that I used a system to double up when loosing on color, and that was not allowed in Europe. They will thus only pay me the deposit on 50 and 25. I said to her, that I actually do not agree and that I will send her an email. Meanwhile, I have send her an email, demanding full payout, answers to my long outstanding query ( several emails where send) of money that disappeared when connectivity was interrupted and naturally any information on the mentioned rule contravention, if any. To be quiet honest, I believe, that this specific casino is not too happy to pay out and looking for excuses.

I have pending cashouts $95 from 25.06.14. I wait my cashout for more than 1 month - today is 2.08.14. 16.07.14 I received e-mail from casino: Hey Nelea, Thanks for your email. Your withdrawal should be approved very shortly. I will try to get you on this week's payment cycle, but if not it will be at the beginning of next week. All the best, Anthony B. 21Grand Casino -------------------------------------------- I have since more time emailed them again, to receive a reply - to [email protected], to [email protected], to [email protected] - but no money, no answer