Playfina Casino - PaySafe Deposit not credited

Dear DELUXE2K2,

We apologize for the inconvenience caused by the deposit error. The situation has been thoroughly investigated, and we would like to clarify it for you.

According to our system data, on April 17th at 19:47 UTC +00:00, you made a deposit of 30 EUR via Paysafecard. This deposit was credited to your gaming balance on April 18th at 18:12 UTC +00:00. Subsequently, you successfully placed bets with this amount in games.

We would like to extend our apologies once again for the delay in funds being credited. Unfortunately, there can be delays when depositing funds via bank transfers, which we cannot influence as they occur on the side of third-party organizations. For faster deposits, you can use other payment methods available on our website, such as various cryptocurrency wallets.

Regarding our technical support interaction, we have reviewed your inquiries. Based on the information received, our specialists provided answers to all your questions regarding the deposit, informed you about the delay, and also requested a screenshot for further investigation in case the funds did not appear in your gaming balance. Additionally, responses were provided to you on average within a few minutes. For example, your first inquiry in the technical support chat on April 17th was at 11:03:35 pm UTC +3. Our specialist's first message was in the chat at 11:04:43 pm UTC +3, provided an answer to your question at 11:07:08 pm UTC +3, and your reply to this information was at 11:08:02 pm UTC +3, followed by our specialist's response at 11:10:20 pm UTC +3. The response time to your inquiries from April 18th was also within a few minutes on average. We assure you that intentional ignoring of our users' inquiries is unacceptable in our casino.

We regret any inconvenience caused by the delay in funds being credited. However, please rest assured that we are always ready to assist and resolve any issues.

Best regards,
Playfina Casino

Dear @deluxe2k2,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.