Play2win Casino - Trying to withdraw my money

Accidentally or on purpose, player broke casino's rules, so this complaint is solved!

As advised several times there was no attempt to commit 'fraud'. I'm not sure what the casino respondent is trying to say, as his English is very poor. Apparently he considers it appropriate to steal £55 off me to teach me a lesson for having clicked through an affiliate. Clearly this is nonsense, and it is not for the casino to decide what to do with my money that they have absolutely no rights over. To any level headed person, it's evident that there is only one 'scammer' here. Unfortunately I appear to have been duped by this rogue casino. Again, I require my £55 back, as the casino has no rights under law or any terms and conditions to this money.

We have not cash-back tracking with the affiliate. We assumed this is what happened and we asked for confirmation from the affiliate since this kinds of attempts are being done several times from players coming from the same sources.

As the first chat the player had with us suggests, he will issue a charge-back, that was already enough reason to close the account and not issuing any refund and closing the account.

The player did not checked our withdrawing methods; he assume we do issue withdrawals back to credit cards, procedure is less seen in our industry due to security reasons and thing we do not do.

We have thousands of new players coming every month to our labels; depositing, playing and withdrawing. We are happy these topics are exposed to the public so opportunists and scammers realize how do we act on such situations and they think twice before trying to do fraudulent activities, in this case confirmed and assured by the player himself.

Where to start... Breathe...

Firstly, the casino is conveniently omitting the live chat session where I spoke to Eric about my problems accessing the online gaming. I could log in, but when clicking on the link to the games it did not work. When I started reading how I had to deposit more money to withdraw it, and having got no joy from Eric or any of the other live chat people, I decided to give up and withdraw my money.

Secondly, the casino has no right to withhold my cash after deciding to suspend my account. They may choose to define fraud however they wish and throw absurd accusations around. What is clear, is that they have £55 of my money that they are refusing to give back. This is genuine fraud.

The affiliate will confirm that I have played at many online casinos and had no problems. They will also confirm that it isn't normal for cashback to track when the gambling conditions have not been met, and as it is an automated process beyond my control, I cannot be held responsible for it. Just to clarify, no cashback has been paid, and I don't expect any to be. All I am asking for is my deposit back, which the casino has absolutely no right to under UK law.