The player did not wagered the deposit and claim the cash-back from the affiliate.
The player logged repetitively into 6 different games many sessions, the hours and times can be checked on the list of sessions above, We have changed some numbers of the player’s IP address in order to protect his security.
Mode Start Length Client IP Country by IP
Real 1/19/13 17:52 0:01:35 No-download 94.xx.xxx.58 United Kingdom
Real 1/17/13 4:28 0:00:35 No-download 94.xx.xxx.246 United Kingdom
Real 1/15/13 17:46 0:01:38 No-download 94.xx.xxx.172 United Kingdom
Real 1/15/13 10:38 0:01:21 No-download 92.xx.xxx.216 United Kingdom
Real 1/11/13 16:47 0:05:21 No-download 94.xx.xx.149 United Kingdom
Real 1/11/13 16:12 0:00:38 No-download 94.14.xx.149 United Kingdom
Real 1/4/13 18:27 0:00:38 No-download 86.x.xxx.174 United Kingdom
Real 1/4/13 18:11 0:14:28 No-download 86.x.xxx.174 United Kingdom
Real 1/4/13 17:42 0:01:20 No-download 86.x.xxx.174 United Kingdom
Real 1/4/13 17:42 0:00:00 No-download 86.x.xxx.174 United Kingdom
This shows that the player could login into his account and even could play. Please read the chat the player CRAMATDEL had with our representatives right after the deposit, where he not only threats on charging back but also shows that he has only the intention of withdrawing the money after the deposit. Why would a real player deposit money into a casino and not play it?
Show/Hide timestamp for each chat lineMACROBUTTON HTMLDirect
info: Please wait for a site operator to respond.
info: You are now chatting with 'barbara'
barbara: Hello! How are you?
barbara: How May I help you?
cramatdel: Hi, I'm trying to make a withdrawal but I don't have any of the withdrawal methods
cramatdel: I deposited using a mastercard, please refund to this same card
barbara: its not possible
barbara: In order to be able to withdraw, you need to open a virtual wallet. I suggest you to use www.neteller.com
barbara: Once the account has been created, you have to make a deposit of at least 30 dollars on your virtual account.
barbara: Then, you deposit this amount on your casino account. Afterwards, you will be able to make a withdrawal. You can also withdraw the 30 dollars you initially deposited for the activation.
cramatdel: No, just withdraw the money back to my card
cramatdel: no nonsense, give me this money back or I'll contact my card issuer
cramatdel: This is a scam
barbara: sorry but its the casino's conditions
cramatdel: I didn't agree to this, it's absolute nonsense
cramatdel: It doesn't say this in the conditions i read
cramatdel: it's just a scam
barbara: you didnt read the conditions ?
barbara: before to register?
cramatdel: Yes, I read them
cramatdel: but it didn't say you can deposit with a credit card but not withdraw with the same card
barbara: every days player withdraws his monez on neteller, clickandbuy, clicktopay
barbara: just doi like everyone
cramatdel: No, just refund my money onto my card
barbara: its not posible
cramatdel: well I'll ring my card issuer and tell them that i didn't authorise this transaction
cramatdel: it is possible
Eric: Hi Sir, i will help you
cramatdel: please do
Eric: first to proceed I need to give you a quick call :)
Eric: to be sur that you are actually Mr Delaney , i will ask you 4 question its like 2 min maximum
Eric: Ok so
Eric: let me explain you the process
Eric: we actualy do not withdrawl by using creditcard
Eric: the only way to proceed is to use a virtual wallet
Eric: the is about our policy
Eric: security policy
cramatdel: Yes, Barbara told me this
It’s obvious that CRAMATDEL has never played in an online casino and he only opened an account with us so he could get the cash-back. We have also being advised by the affiliate team to ban the account since he did requested the cash-back from the advertising web site.
We will be happy to provide more proves that show CRAMATDEL’s attempts of fraud, we will not refund the player, and the account will be banned from our casinos.