Complaint #1646
Planet 7 Casino
Won't Pay Out
6 years ago
I requested a withdrawal of $600 minus the bonus on June 13, 2019. After again submitting even more documentation I was told on 6/17/19 that my documents were in order. After waiting another couple of weeks I contacted them via chat and was told that my withdrawal had not yet been approved. My withdrawal was finally approved in July. Nothing received as of 8/13/19. I requested a check. When I contacted them at the beginning August I was told that they could not issue checks at this time do to issues with the processor. I then asked for a wire transfer, even though it costs me $25 to do so through my bank. I was then informed that they were not doing wire transfers to Chase Bank. I asked why because I've had a wire transfer from Planet 7 in the past. No explanation. I opened an account with US bank for the sole purpose of receiving a wire transfer from Planet 7. I gave them the information needed and was told on 8/8/19 that payment was sent to the processor and should be reaching my account within days. Here it is 8/13/19 and still no wire transfer. I will never put another dime into Planet 7. They will do whatever they can to not pay or not pay in a reasonable amount of time. Over 2 months and still nothing.
Screenshot
