My request for withdrawal made on 08/01/18 for $300.00 should have been either denied within 5 business days or approved within 7. It took 14 business days for approval. My check withdrawal for $1601.00 was approved 10 business days ago. Per their casino terms and conditions I should have my check for $1601.00 by now and my check withdrawal for $300.00 should be 3 business days later, but it wasnt approved until 08/22/18.
Note- My credit card and requested identification cards were approved and my file on casino updated on 08/01/18.
My numerous requests for a supervisors attention and or name were ignored to no avail.
I would like Planet 7 to be held accountable for their actions or lack thereof, as well as their terms and conditions. Please and thank you.