Complaint #1701
Planet 7 Casino
Pay Out Games & Runaround
6 years ago
On May 11, 2019 we submitted three request to planet seven totaling $5000 the first request was an express request which should have allowed us to get the money faster. It was in the amount of $750, minus the bonus which made it $666. The second request was for the amount of $2,250 and the third was in the amount of $2000.
Over the course of the following weeks We submitted all of the requested information repeatedly, to include a third-party app called HooYu- that I also submitted my personal information.
beginning on May 11 and that was the first day that information was sent and you were to email. On May 13 we received a request for two years and submitted the same documents. On May 22 we attempted to find out information through chat and were told that we needed to send our documents and if they would escalate the information after we prove that we had sent a document that supposedly couldn’t be found. On 5/23 just because, we recent documents plus an additional two letters. This totals of four emails with all of the same documents being sent as well as HooYu.
On June 4 and we attempted to chat again to find out the status of the withdrawal request and of course they said that we needed to send the documents at this point we called the IP and spoke with a gentleman to verify the information and we sent another document including a hand written statement about a card that was lost and replaced.
On June 5 we receive notification that the documents were all approved and we were now waiting for finance.
On June 7 we received information that the account has been verified and validated. On June 10 the first request was approved in the amount of $666. On June 18 through chat, inquiring about the status of the withdrawal we were informed and business days after their documents are approved and 10 business days after finance gets it it would be released and then we were also our banking information was requested again and was given again.
On June 21 we still there is still no money and we sent four emails that were never responded to each with their own number and also on June 20 the second request for 2250 was approved.
At this point , in chat - inquiring about status- a current drivers license was requested.
They had the current drivers license which was not set to expire until July 17, 2019 because it is a CDL but at this point it was still current.
On July 7 we had in there was another chat inquiring about the status of the already approved with drawl request in a conversation with had about feeling is that they were holding the money hostage and on July 17, the third and final request was approved in the amount of $2000.
A copy of the document given to you by the Arizona DMV that you have submitted a request for a new drivers license has been issued because they mail them you get a temporary license. Once the real license had been received a copy of that also had been mailed and that was on or about it 21 July. At which time we were told 10 more days all three with drawl request of been approved and we had still not seen a payout.
On August 13 logging into planet seven revealed to us that there had been a redeposit requested on the account does $4916 was re-submitted into the player account and we did not request it and it was of course approved. Setting us back to square one. On August 26 we resubmitted the withdrawal requests. This time the requests were for $2000 and $2500.
On September 10 $2500 was approved.
Still no deposit have been made.
The most recent inquiry through chat informed us that they needed banking information for the wire transfer because Chase J.P. Morgan Chase is no good. Requested information about what things were good requested information about available ways to receive the owed money.
Apparently the staff knows what banks they cannot receive yet they do not know what banks can.
So that tunnel five months that we’ve been trying to get less than $5000 from planet seven. I have been gambling online there for years, and they’ve had no problems taking my deposits from Chase. Please help this is it right. There has to be some sort of standard to which these establishments are held.
Copies of all emails. All chats, and Documents available upon request. Due to the sheer volume of communication, I am sending screen shots- and can send u anything u like at your request.
Please Help
Over the course of the following weeks We submitted all of the requested information repeatedly, to include a third-party app called HooYu- that I also submitted my personal information.
beginning on May 11 and that was the first day that information was sent and you were to email. On May 13 we received a request for two years and submitted the same documents. On May 22 we attempted to find out information through chat and were told that we needed to send our documents and if they would escalate the information after we prove that we had sent a document that supposedly couldn’t be found. On 5/23 just because, we recent documents plus an additional two letters. This totals of four emails with all of the same documents being sent as well as HooYu.
On June 4 and we attempted to chat again to find out the status of the withdrawal request and of course they said that we needed to send the documents at this point we called the IP and spoke with a gentleman to verify the information and we sent another document including a hand written statement about a card that was lost and replaced.
On June 5 we receive notification that the documents were all approved and we were now waiting for finance.
On June 7 we received information that the account has been verified and validated. On June 10 the first request was approved in the amount of $666. On June 18 through chat, inquiring about the status of the withdrawal we were informed and business days after their documents are approved and 10 business days after finance gets it it would be released and then we were also our banking information was requested again and was given again.
On June 21 we still there is still no money and we sent four emails that were never responded to each with their own number and also on June 20 the second request for 2250 was approved.
At this point , in chat - inquiring about status- a current drivers license was requested.
They had the current drivers license which was not set to expire until July 17, 2019 because it is a CDL but at this point it was still current.
On July 7 we had in there was another chat inquiring about the status of the already approved with drawl request in a conversation with had about feeling is that they were holding the money hostage and on July 17, the third and final request was approved in the amount of $2000.
A copy of the document given to you by the Arizona DMV that you have submitted a request for a new drivers license has been issued because they mail them you get a temporary license. Once the real license had been received a copy of that also had been mailed and that was on or about it 21 July. At which time we were told 10 more days all three with drawl request of been approved and we had still not seen a payout.
On August 13 logging into planet seven revealed to us that there had been a redeposit requested on the account does $4916 was re-submitted into the player account and we did not request it and it was of course approved. Setting us back to square one. On August 26 we resubmitted the withdrawal requests. This time the requests were for $2000 and $2500.
On September 10 $2500 was approved.
Still no deposit have been made.
The most recent inquiry through chat informed us that they needed banking information for the wire transfer because Chase J.P. Morgan Chase is no good. Requested information about what things were good requested information about available ways to receive the owed money.
Apparently the staff knows what banks they cannot receive yet they do not know what banks can.
So that tunnel five months that we’ve been trying to get less than $5000 from planet seven. I have been gambling online there for years, and they’ve had no problems taking my deposits from Chase. Please help this is it right. There has to be some sort of standard to which these establishments are held.
Copies of all emails. All chats, and Documents available upon request. Due to the sheer volume of communication, I am sending screen shots- and can send u anything u like at your request.
Please Help
Screenshot
