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Planet 7 Casino - Ignores me after withdrawal request

REJECTED
Bixxy11 California
Posted on March 6, 2019.

I deposited $40, used no bonus code and made it to $100 so to be careful I submitted a withdrawal request. Upon doing so, I was informed I qualified for an instant withdrawal so I provided all information for the withdrawal. They pulled all the money from my gaming account at this point. I've already done all the verification paperwork so that didnt need to be done. I got an email saying it had been received. Time went by so I messaged to find out what the deal was because it was suppose to be instant. They wrote back and said that it took up to 7 days for it to be approved and then I'd get an email saying it was approved and it would be paid out at that point. So much for instant. So I waited the 7 days and then some and with no email saying it was approved or any deposit I wrote them again. This time they never responded which was odd because they've always written me back the same day. It's been over 2 weeks now and nothing. Its upsetting because they basically stole the $40 I put in plus my $60 winnings and now dont answer.

Posted on March 9, 2019.

Hi Kayla--

I apologize for the frustration you've been having with this and I can promise you we have not 'stolen' your money.

I've reviewed your account and I see there are two issues here: 1) we do not have your documents on file and 2) we cannot issue payments going to Wells Fargo.

I'll be sending you an email regarding this, shortly. Once I receive all the necessary documents and banking information, I can have your withdrawal issued.

All the best,

Tawni

AskGamblers
Posted on March 13, 2019.

Dear @Bixxy11,

Please let us know if you have cooperated the casino and sent the required paperwork. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

AskGamblers
Posted on March 13, 2019.

Dear all,

Please be informed that because of internal issues with the AskGamblers Casino Complaints Service /AGCCS/ system we are currently unable to handle your case accordingly. We expect the issues to be handled by March 19th and until then your case will remain with status 'Open'. Until further notice, AskGamblers Complaints Team is kindly requesting you to refrain from further posting to your complaint. As soon as AGCCS is back to normal operational state, you will be informed immediately.

Please accept our sincere apologies for all the inconveniences caused and thank you for understanding.

AskGamblers
Posted on March 22, 2019.

Dear all,

Please be informed that the internal issues we have been experiencing with the AskGamblers Casino Complaints Service /AGCCS/ system have been successfully resolved and it is now back to normal operational state.

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