Thank you again for having them honor the 30K and putting the 10,000 back in my account!!!! But........
Just checking to see if you were able to look in to my winnings of the 5,000 that was won on coupon 36 and the determination? I used multiple coupons from April - June when I won my money and it’s only right if they are trying to say that I only used one coupon that it is looked at closer. Because it clearly shows that I won that 5,000 before I even entered the coupon that is being said that I won all my winnings on. Also do you understand my frustration with you guys on paying out my winning after my first three were paid to me they took away my VIP status and then when that was taken away it’s like they didn’t give a care about my withdrawals and took an entire month per withdrawal for the last couple and then they only approved half of them. When clearly I could have gotten my winnings a lot faster and continued getting the 2500 if I only would have complained online with askgamblers a little sooner. With the multiple upon multiple of chats and emails I sent and not 1 person from a management or finanace got back to me and then they deny my pending withdrawals before approving the 20K they claimed was all I was allowed. And yet when I looked on my account I had thought management had finally stepped up and done their job by responding to me and approved 37,000 since that is what it said on my account but instead the approval was approval to deny my withdrawals. So please explain to me how they literally approved all that in minutes after three months, three months of me trying to get to the bottom of what was going on with my account. Also it is not right for them to deny my pending withdrawals before approving the money they claim I was owed. Instead they deny my withdrawals and leave the rest pending with no explanation and because on that day I chose to play with my pending withdrawals, which I had played with my pending withdrawals off and on for the three months I had been waiting for them to approve them. They approved 10,000 within one day. So explain to me why the 20K/30K could not have been approved within the time frame your casino states approval or denial will be granted? It states 3-5 business the pending withdrawals will be approved or denied, not 3 months. So do you see why I am very upset still that the 9,600 was taken away from me. I know I cancelled them out to play with them but I also had 37,000 more so I thought. I want an explanation on why my pending withdrawals were not approved before the others were denied. Don’t I at least deserve an explanation on that? I am grateful that planet 7 did however acknowledge my email I received and gave me back 10,000 but I do believe I am owed the 5,000 from my other winnings that was over a week before I even used the coupon that you are saying I won all my winnings on. I also believe that in all fairness I should get the 9,600 back. It is just wrong how I was treated and there is no reason why my 20K was not approved for almost 4 months. Then within minutes multiple withdrawals were just denied all at once.
As you can see below the first 4 transaction,before you guys took away my VIP status, were paid in a very timely manner and then the last two took two months and only approved half of the 2500........ So once again I ask why were my withdrawals not approved in the time frame they should have been. I understand that the payouts have to be spaced apart and what not but that should not have anything to do with approving my withdrawals!!!
05/03 Paid $1580 + $20 Service Fee Wire III transaction #101480660
05/15 Paid $2080 + $20 Service Fee Wire III transaction 102150787
05/21 Paid $2480 + $20 Service Fee Wire III transactions #102514015
05/24 Paid $1680 + $20 Service Fee Wire III transactions #103479449
06/14 Paid $1230 + $20 Service Fee Wire III transaction #104717134
07/07 Paid $1,230 + $20 Service fees Wire III for transaction #105961481