Ag Awards

Party Casino - Payout delaying 2 months

Complaint Info
Disputed casino PartyCasino
Reason Delayed payment
Amount € 420
Posted on October 17, 2015

On 20-03-2014 I won an amount of 420 euro at partycasino. I requested a payout by bank widrawal ( wich I did 10 times before and always succeed...) After my request it took around 9 days for an approval normally it is max 4 days with lots of chats with the support team it finally got approved and so I am waiting for the money after 1 week or so I still didn't receive anything. So I started chatting with the support team again they said to wait 10 more bussines days , 10 days later still nothing on my bank so I started to chat again and they told me my bank 'REJECTED THE FUNDS' so I called my bank and they did not know anything about it, finally the amount was credited back into my account

I requested another payout on 15th April assuming it goes well this time, my withdrawal got approved right away and so I was hopefully for a success this time and I again I waited few days nothing on my bank contacted support and they requested me another 10 days which I waited for again after the 10 days still nothing, support requested me to send a bank statement from the going date 15 April to 30 April, I sent the statement and now on 19 May still waiting for an solution from all they saying is lame excuses and standard procedures I am waiting 2 months for this money now I asked them to refund the money to my account for a netteller cash out.

Posted on May 22, 2014

Dear kaat, any new progress with this issue?

Posted on October 14, 2015

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.

Posted on October 15, 2015

Dear Kaaat,

On behalf of Party Casino I would like to apologize for any inconvenience caused!

Let me inform you that I checked your complaint and I can see that the two payments you are referring to ( one for 410 EUR and one for 420 EUR) were both returned to your account with us since your bank declined to accept them.

You requested a proof issued by the bank and we supplied such on 10th of June 2014. Indeed it took a couple of weeks; however, when third-party institutions are involved delays may occur.

Despite of the delay, we sent you an official proof such as you requested; therefore, I would like to ask you to confirm that the information I provided is correct so we can have this case closed.

Your cooperation would be highly appreciated!

Best regards,

Posted on October 17, 2015

Dear @kaaat,

Are you satisfied with the casino's response, can we close this case as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

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