Party casino stolen my money

RESOLVED
bielas21 Norway
posted on January 24, 2014.

Hi, I played live dealer roulette on partycasino.com used simple doubling bets system. After some time there was bed guess stream, I doubled ten times in a row and my last bet was 400$ I placed it on black it landed on black, but in screen where winnings is shown appeared message that my won amount of last bet is 0$ so no money was credited to my balance. I send my gaming history screen shot (where is clearly visible that system or what ever made mistake) to customer service of party casino, and they pretending that everything is fine and there is no mistake. My mistake was that I did not recorded my game after that fraud I am doing it even that I playing in other casino room just in case and I offer do this to all gamblers. So do not play in partycasino rooms because it can happen to you too. If some one want to see transaction history screen shot I can send it by skype, name is vaicius1987.

AskGamblers
posted on January 25, 2017.

This complaint has been reopened due to the declared willingness on behalf of Party Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is reluctant to give these old cases one more chance for a successful resolution.

AskGamblers
posted on January 28, 2017.

Dear Party Casino,

Please let us know if there's some update regarding this case.

posted on January 31, 2017.

Hello,

I'd like to apologize for any inconvenience caused.

Your case was escalated to the vendor and the records showed that you didn't place the bet on Black. The screen shots that we received from you didn't show the actual bet, but only your betting amount.

If you have any concerns or further queries, please contact our customer service.

Best regards,
Party Casino Team

AskGamblers
posted on February 4, 2017.

Dear @bielas21,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.