Ag Awards

PartyCasino - Refuse to pay

Complaint Info
Disputed casino PartyCasino
Reason Declined payment
Posted on May 16, 2014


Party Casino refuse to pay 8000 EURO I won in their Roulette table and poker. It was a special Roulette bonus that you can also play in poker according to bonus rules.

I played a special signup offer for Roulette game coupon code 500ROULETTE,The deposit was of 500 EURO and the bonus was 330 EURO. I managed to win big and the casino decided not to pay because according to the casino I breached the terms and condition.

The casino couldn't explain exactly what term I didn't comply with , shame on them.

I wager the full amount required to cash out. I actually wager 40,000 more as I placed Red and Black bets that the software wouldn't count for the wagering but it was still huge amount I wagered so I can win, I got very lucky and this non payment is a disaster for me after I had tough time lately trying to win.

Any help getting my winnings from them would be much appreciated. After I searched in Google I could see I am not the only one and I could find some positive resolution with this casino, I blame myself for not checking enough before I decided to trust this Casino, I had no idea such a big name will treat me like that.


Panagiotis < surname removed >

Posted on February 20, 2017

This complaint has been reopened due to the declared willingness on behalf of Party Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on February 23, 2017

This account has been suspended due to breach of our terms and conditions. The particular article that has been breached is below. For further details we ask the customer to please contact our support staff.


We have a zero tolerance policy towards inappropriate play and fraudulent activity. If, in Our sole determination, You are found to have cheated or attempted to defraud Us and/or the Group or any other user of any of the Facilities in any way, including but not limited to game manipulation or payment fraud, manipulation of the multi-currency facilities, betting on all possible outcomes of a game or event or if We suspect You of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transaction (including but not limited to money laundering) or if Your deposits failed to be honoured by Your bank for any reason, We reserve the right to suspend and/or close Your Account and recover bad debts using whichever method may lawfully be available to Us including, but not limited to, (i) debiting the amount owed by You from Your Account; and (ii) instructing third party collections agencies to collect the debt. This may have a detrimental impact on your credit rating and will require us to share your personal information (including Your identity) with appropriate agencies and to report any criminal or suspicious activities to the appropriate authorities.
We reserve the right to void and withhold any or all winnings made by any person or group of persons and to void and withhold any Standard Player Points gained by any person or group of persons where We have reasonable grounds to believe that said person or group of persons is acting or has acted in liaison in an attempt to defraud or damage Us and/or the Group and/or the Facilities and/or the Platforms in any way.

Posted on February 27, 2017

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Party Casino where it is clearly displayed that player violated aforementioned terms stated above.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In a case of a disagreement with our decision, we remind a player that further assistance on this matter could be requested from the relevant licensing authority responsible for Party Casino.

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