Ag Awards

Party Casino - Glitch in the game

Complaint Info
Disputed casino PartyCasino
Reason Software glitch
Posted on May 16, 2014

anyone ever had problem with a game that shows a win but it did not pay.well it happen to me a won on the game hidden gems on the party casino site.or i thought i did.the line showed a $1000 win but it did not pay me .so i took a screen,called vip support emailed it too after i calling them every day for a month they said that there is a glitch in their game ant that it was not a win,even tough i saw a win.can they do this to me or is there something i can do?

Posted on January 29, 2013

Dear @tmbqg,

AskGamblers Complaints Team have been informed on behalf of PartyCasino management, that the issue has been resolved. Please confirm. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation. 

Posted on February 2, 2013

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

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