Ag Awards

PartyCasino - Funds withdrawal

Complaint Info
Disputed casino PartyCasino
Reason Declined payment
Posted on May 16, 2014

This message is in response to the decision taken on my account please check every thing once again i asked you twice and thrice regarding the same issue of my bank account transaction failure ,and i was the person to bring this issue to your notice that the transactions will get failed so it was not your investigating team or some thing like that they found that transactions are failed and i didn't mean to fraud you or some thing like that ,if i mean then why should i contact you people and one more thing i asked you on the same day that is there any alternative option to get your funds back you people only said that my account is having balance so you are going to deduct it from my party poker account if the transactions got rejected so it was not me it was you or your agents who said your going to deduct it from my account and i read in the terms and conditons of elv payment method too that your gonna collect the balance by making a charge back so this decision is not fair and i told you clearly that this is the transactions will get rejected and i explained you people why this transactions are going to to reject too and this is the first time that is happening to my party poker account (if we speak only about party poker account ) because u said we will speak only about my party poker account

And i will send you the screenshot of my bank account of the balance which you want to know that i'm having funds with me if you want i will send you the second bank account also in which i'm having 3000 euros(sent already two bank statements) of balance but problem is the a bank account which i registered with you is a blocked account till September this thing i come to know only after getting touch with the bank people i can show you that the funds are available for my first transaction in the bank itself and one more thing u said that the i played with the credit that you had given me so winnings are going to taken by the party poker itself , if that is the case and if i didn't won anything that we are speaking now party poker won't bear the lose too right they will give to third party agencies to collect it from me and so it is not that simple to raise or tell me that the winnings that i won are going to taken by party poker group and lost money should be payed by the player this is not the first time i'm facing problem with you ,why could you tell me this thing when i contacted you on the first day itself so please resolve my issue and i would contact the Ecogra safe and fair and gaming commission authorities regarding this issue i'm gonna take further action on you people and i'm having screenshots of your chat and you people what you people said me about my account

This is what the message i sent them and i had the screenshots of that particular agents who said that they gonna deduct it from my party casino account and each time every agentis giving me different answers for my questions some are telling my account is closed and some are telling that my account is on temporary hold

Posted on February 8, 2017

This complaint has been reopened due to the declared willingness on behalf of Party Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on February 11, 2017

Dear Party Casino,

Please let us know if there's some update regarding this case.

Posted on February 13, 2017

The player’s account has been suspended in accordance to our Terms and Conditions as there were returns on another account by this player on one of our affiliated sites. Feel free to contact our support staff for more details. Our T&C's state the following:


We have a zero tolerance policy towards inappropriate play and fraudulent activity. If, in Our sole determination, You are found to have cheated or attempted to defraud Us and/or the Group or any other user of any of the Facilities in any way, including but not limited to game manipulation or payment fraud, manipulation of the multi-currency facilities, betting on all possible outcomes of a game or event or if We suspect You of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transaction (including but not limited to money laundering) or if Your deposits failed to be honoured by Your bank for any reason, We reserve the right to suspend and/or close Your Account and recover bad debts using whichever method may lawfully be available to Us including, but not limited to, (i) debiting the amount owed by You from Your Account; and (ii) instructing third party collections agencies to collect the debt. This may have a detrimental impact on Your credit rating and will require Us to share Your personal information (including Your identity) with appropriate agencies and to report any criminal or suspicious activities to the appropriate authorities.

We reserve the right to void and withhold any or all winnings made by any person or group of persons and to void and withhold any Standard Player Points gained by any person or group of persons where We have reasonable grounds to believe that said person or group of persons is acting or has acted in liaison in an attempt to defraud or damage Us and/or the Group and/or the Facilities and/or the Platforms in any way.

Posted on February 17, 2017

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Party Casino where it is clearly displayed that player violated aforementioned terms stated above.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In a case of a disagreement with our decision, we remind a player that further assistance on this matter could be requested from the relevant licensing authority responsible for Party Casino.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy