Ag Awards

Party Casino - Freezed game during freegames mode than stole money

Complaint Info
Disputed casino PartyCasino
Reason Software glitch
Amount $ 34
Posted on May 16, 2014


I deposit 7 $ and start playing slot(gone with the wind) and after some time I had around 29$ and bonus game start in which I won around 40 Free games. But suddenly game freezed. Few days was like that and after some emails with their support they decide to give me 7 $ and 5 $ more, which is totaly unfair. First where is mine 29$ and I had 40 free games with 0.05 bet and 18 lines with i could won more of that.

Posted on January 25, 2017

Dear all, 

Kindly notice this complaint is being reopened following the declared willingness on behalf of PartyCasino management to do everything within their powers in resolving their outstanding AGCCS cases. AskGamblers Complaints Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Posted on January 28, 2017

Dear Party Casino,

Please let us know if there's some update regarding this case.

Posted on January 31, 2017


First of all I would like to apologize for the inconvenience this caused you.

This case in question was escalated to the vendor as the funds couldn’t be cleared from our end. Although according to the game rules malfunction voids pay and play, the responsible team added 5 USD as winnings from the bonus round. We do understand you weren't happy with this resolution, this is why as a goodwill gesture another 29 USD were added to the your account to cover the amount you started playing with.

If you have any concerns or further queries, please contact our customer service.

Best regards,
Party Casino Team

Posted on February 4, 2017

Dear @antoncima,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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