> When I ask for the terms of this bonus, why your helpdesk didnt tell me it was a sticky bonus???
I don't know what he did or did not tell you. I am certain he mentioned that you should read the terms and conditions. You claim he didn't but we have no evidence of that.
> ask me for the documentation in order to pay me?
Because before Accounting can even look at whether you qualify for a withdrawal or not, they need full documentation in place.
> Then, if all the time (when I deposit) it was a sticky bonus, why didnt you told me when I ask you before depositing anything??
Did you specifically ask him if the bonus is sticky? If not, there are many terms attached to every bonus and a live chat rep can't be expected to address them all. That is why you are requested several times to read the terms and conditions during the bonus redeeming process.
> as I tell you several time, you can keep my money, only want a serious answer...
We are not "keeping" anything. Sticky bonuses are not withdraw-able as I have explained multiple times now.
We have addressed every issue you have raised in every possible way since you have raised the same issues over and over and we have addressed them over and over. it is not "serious" to continue to post the same issues over and over just using slightly different verbiage everytime when you have already been answered on every point you have raised. Seriously speaking, it is time to move on....