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Pamper Casino - Withdrawal declined

RESOLVED
Complaint Info
Disputed casino Pamper Casino
Reason Bonus terms violation
Posted on May 16, 2014

i had a problem with this casino. they gave me 100$ bonus. i have wager them 8000$ after that i should have 100 $ real. they put 100 in real balance and i make a withdraw, they said i can not withdraw cause my country is a restricted country.(romania).

i ask them why they let me to play 3 days in a row if they can not pay me the money and they did not respond and again says that i am in a restricted area.

if i was in a restricted area i dont understand why they let me play and then put 100 in my account and they take it back.

wait an answer from you and maybe resolve something

have a good day

AskGamblers
Posted on February 3, 2014

This complaint has been reopened as per Pamper Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on February 3, 2014

Please see :

http:/­/ga­mes.pa­mpe­rca­sin­o.c­om/­htm­l/t­erm­s.p­hp?­lang=en

Residents and/or citizens of the following countries are restricted from redeeming any bonuses of any kind (including free chips) :

Afghanistan, Algeria, Albania, Armenia, Argentina, Azerbaijan, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Chad, China, Costa Rica, Denmark, Croatia, Czech Republic, Algeria, Estonia, Egypt, Finland, French Guiana, Croatia, Hungary, Indonesia, India, Iraq, Islamic Republic of Iran, Iceland, Jordan, Korea, Kosovo, Kazakhstan, Kosovo, Lebanon, Sri Lanka, Lithuania, Latvia, Libya, Morocco, Republic of Moldova, Malaysia, Montenegro, Nambia, Nigeria, Nepal, Nauru, Netherlands, Panama, Peru, Philippines, Pakistan, Poland, Romania, Russian Federation, Rwanda, Serbia & Montenegro, Sudan, Slovenia, Slovakia, Somalia, Sweden, Suriname, Syrian Arab Republic, Turks & Caicos Islands, Thailand, Turkmenistan, Tunisia, Turkey, Taiwan, United Republic of Tanzania, Ukraine, Uganda, Uruguay, Vietnam, Vanuatu.

Any player from any of the aforementioned "restricted countries" that redeems any bonus of any kind (including free chips) will have his winnings revoked and any active deposits will be returned after subtracting a 15% processing fee.

The player agreed to these terms and conditions when he signed up.

Despite being repeatedly told to read the terms and agreeing to have read them during the signup process the player redeemed a free chip despite being a citizen of a country (Romania) where we do not offer bonuses. When he attempted to withdraw he was repeatedly informed his country is restricted from redeeming bonuses which is why his withdrawal was denied. After that, the player decided to lodge a complaint here.

As to why we "let him" play for 3 days - citizens of Romania are not restricted from opening accounts at Pamper and can play for real money. They are restricted only from redeeming bonuses. That is why he was able to open the account. As to what bonuses he may or may not redeem he needs to follow the terms & conditions he agreed to. We cannot control what each one of the tens of thousands of players that play at the site do. That is why the terms & conditions page exists and that is why all players are required to read it and agree to it before signing up.

AskGamblers
Posted on February 18, 2014

Upon the information and evidence provided on behalf Pamper Casino management within their latest post, AskGamblers Complaints Team confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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