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Pamper Casino - Withdrawal/cashout not paid

Complaint Info
Disputed casino Pamper Casino
Reason Delayed payment
Amount $ 1100
Posted on July 17, 2014

hello im teri01666, terilynne < surname removed >. i played at both ac casino &pamper casino...awhile back i had similar problem with accasino which i submitted on here...i decided to try their sister site to see whats going on see how they are to customers plus i love their games. since accasino locked me out after my complaint and withdraw.

so here back in february2013 @pamper casino i managed to win on a $43 freechip i was done playthrough and requested a withdraw of that 43$ freechip; considering i had already uploaded all scanned docs and faxback form from *pampercasino i may have accidently sent them accasino faxback too aswell since their faxbacks are identical only different casinos names on them; anyway i resent everything secondtime making sure theres absolutely no *delays cause from accasino experience i learned that these guys delay as much as possible and make their own rules; from anyway possible *not to pay out to anybody* ; the 43freechip was processed to the same card i made deposit with at their casino in i thought nice success and in future i will not have to wait for months for my next i deposited played a match bonus and was completed the playthrough followed all rules lost my real money first...then made withdraw ticket of 703.00 the amount of the *bonus i got* which was the max cashout 1x the bonus. ok later they in form me that i can only cashout 679.00 cause when i was done playthrough i 1350.00 leftover making 679.00 cashable anyway i made my ticket withdraw on march7.2013. of 703.00. now they got back to me 7business days later requesting faxback which was already sent of course cause i managed to cashout a freechip of *43 remember ok so without hesitation i sent the faxback again. on march23.2013 i got 179.00 returned to my creditcard(same one used to deposit, same one the feb2013. freechip was sent to) ok so i got to my account in casino to see my balance is at 254.10 and i email them several times asking whats going on; they said the withdraw was refunded in 9 transactions of all 25$ payments to my card, costing 225$ in bank fees to do this.

**this is quite similar to what happened to me at accasino when i made complaint about them too. so i check my visa card statement at this point there was *only 8 deposited credits to my visa card from operia on march23.2013. $20.44­,$2­0.4­4,$­20.4­4,­$20.44­,$2­5.5­5,$­25.5­5,­$25.55­,$2­0.44. ok so i email them a copy paste of my records they say they needed a print out copy scanned so i did that...

now thats was on april16.2013 i sent them the print out copy of my visa statement and they still will not respond to me,

i also complained to management through their onsite tickets but no response from management at all.. to me thats very unfair and ridiculous to be waiting on a second withdraw longer than the first withdraw and to be waiting since march7.2013. another thing is after this complaint they will lock me out but they lead me to do this cause they dont want to pay my withdraw...

now that i been paid 179.00 out of a 679.00 cashable withdraw i dont know how else to get them to pay my 254.10 leftover, there was somany fast convient ways they could of did this longtime ago *neteller or western union*

also why would a bank charge a fee of 20.00 on a 20.00 dollar deposit to a credit card thats fishy if you ask me...whenever i go to my bank and make a 100.00 payment on a visa card they charge only 1.50 wow to think accasino also still got away with that *expensive bank fee excuse too...see how so far pamper casino is exact same to them they both do not pay their customers...

they should be truly audited and closed. new honest folks who are loyal hard working should take over these casinos otherwise.

anyway i am still waiting for a response or the rest of my withdraw...they did *8 transactions on march23.2013 i sent them the record from my visa statement and total of; 179.00 (in 8 seperate credits) was sent on march23.2013.

please help me find out where or when my withdraw will be done...thank you

Posted on April 28, 2013

I see that there is a $304 Neteller withdrawal pending for this player. I checked with Accounting. It is pending because the player appears to have provided a Neteller account for withdrawal and Neteller does not allow gambling related payments to Canada. I believe there may have been some confusion as to the cause of this initially but I can see now that it is the location and the fact that Neteller does not service it for gambling.

I recommend the player msg accounting with Skrill (Moneybookers) info to complete this withdrawal.

Posted on May 3, 2013

Dear @teri01666,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on May 3, 2013

yes i received the 179. visa and 288. moneybookers skrill from my 679 cashout thanks and i do understand there was very expensive fees involved thank you.

Posted on May 3, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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