Ag Awards

Pamper Casino - Waiting for remaining winning balance wire transfer

Complaint Info
Disputed casino Pamper Casino
Reason Delayed payment
Amount $ 5000
Posted on July 16, 2014

Good afternoon, I have been playing at Pamper Casino since 2011 with not problems to date, recently I had won over $6K and requested the withdrawal. Pamper credited my credit cards for all the deposits that I had made within 10 days or so from the original email. After a few correspondences with them for the remaining amount, I did receive a Western Union for $500, which is the limit that can be done by this transaction. I have been trying to receive the remaining amount of winnings by wire transfer, which I have supplied all of the requested information to complete this transaction, but have not been able to receive confirmation from Pamper Casino when this will occur, this latest request has been under review for over 1 month. Can you please help resolve this request. I enjoy their casino games and they have been very professional to me, I do intend to continue to use their service once this issue is resolved, I have found if you follow their procedure and be patient, you will get paid. Not sure why this request is taking so long to go through...Thanks much Ask Gambler for being their for the customer to help mediate these issues...............

Posted on August 16, 2013

Accounting has sent you another message today again asking for your complete wiring instructions without which we cannot proceed. Please provide them the instructions they are asking for. If necessary, please print out the requested info and have a rep at your bank fill it out.

Posted on September 6, 2013

I need assistance with my account with Pamper Casino. To be fair Pamper Casino did credit my original deposits with the debit card that I had used for a portion of the winnings, they also sent me a Western Union for a portion of the winnings but I have been waiting awhile for the remaining portion which is substantial to be wire transferred to my account. Ask Gambler was instrumental in getting Pamper to respond to my last request regarding this matter, they sent me a document to file out with account information Bank name, swift #, etc. I returned this on Aug 19th, a few emails to them later regarding the transfer have not been responded to as of this posting. they have all of the necessary information needed to complete the transfer. Can you please help expedite this for since I have been waiting for these winnings since my initial request in March. Keep up the good work Ask Gambler, it's great to have a forum like yours to help intervene with these issues.

Posted on September 8, 2013

Dear Mike,

If you will look at your ticket you will see that the last 2 replies to the ticket were sent by us repeatedly asking you for your complete wiring instructions. Accounting is yet to receive this information. I have now re-forwarded you the last email from accounting by updating your ticket again. Please respond to that to proceed with this withdrawal.

Posted on September 11, 2013

I have sent this same information on August 19th 2013, which I am sending again today 9/9/2013, can we please complete this transaction.

Thank you for responding to my email, below is the information need to complete the wire transfer as per your request:

Beneficiary Bank Name: PNC Bank

Beneficiary Bank Address: 2205 Grand Central Ave Lavallette, NJ 08735

Beneficiary Bank SWIFT : PNCCUS33

Beneficiary Bank Telephone: 1-732-793-4242

Ultimate Beneficiary Account (all fields in this section are MANDATORY)

Account Name: Michael < surname remove >

Account Number: 8041222642

Address associated with Beneficiary Account: < address removed >

Note to attach to wire:*

*Please attach the note "Payment for Services Rendered"

Once again, thank you accounting department, I do appreciate your help in getting this transfer done.

Posted on September 11, 2013

Thank you for this info. I am going to go post this to your ticket since you did not update it with this info and Accounting still hasn't received it. They'll followup with you tomorrow in case they need anything else or simply to let you know they're proceeding with the wire transfer.

Posted on September 12, 2013

Thank you Pamper Casino Accounting, I have been playing at your casino for a while and enjoy the games and customer service. As I had mentioned in previous correspondences, I have always received my winnings either in the form of a credit to my card or by transfer, I knew eventually this matter would be cleared and I would receive my winnings. Thank you AskGambler as well for helping to move this request along...keep up the good work

Posted on September 17, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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