AskGamblers Complaints Team reached to the conclusion that Pamper casino acted according their casino terms and conditions. It is clearly stated that player's can't redeem bonuses of any kind nevertheless if they are residents and/or citizens of restricted countries. Terms 12:
Residents and/or citizens of the following countries are restricted from redeeming any bonuses of any kind (including free chips):
Afghanistan, Algeria, Albania, Armenia, Argentina, Azerbaijan, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Chad, China, Costa Rica, Denmark, Croatia, Czech Republic, Algeria, Estonia, Egypt, Finland, French Guiana, Croatia, Hungary, Indonesia, India, Iraq, Islamic Republic of Iran, Iceland, Jordan, Korea, Kosovo, Kazakhstan, Kosovo, Lebanon, Sri Lanka, Lithuania, Latvia, Libya, Morocco, Republic of Moldova, Malaysia, Montenegro, Nambia, Nigeria, Nepal, Nauru, Netherlands, Panama, Peru, Philippines, Pakistan, Poland, Romania, Russian Federation, Rwanda, Serbia & Montenegro, Sudan, Slovenia, Slovakia, Somalia, Sweden, Suriname, Syrian Arab Republic, Turks & Caicos Islands, Thailand, Turkmenistan, Tunisia, Turkey, Taiwan, United Republic of Tanzania, Ukraine, Uganda, Uruguay, Vietnam, Vanuatu.
Any player from any of the aforementioned "restricted countries" that redeems any bonus of any kind (including free chips) will have his winnings revoked and any active deposits will be returned after subtracting a 15% processing fee.
In this particular case player is living in UK but it is a citizen of Poland, which is a restricted county. Pamper Casino acted as per their own terms and conditions in this particular situation and void player winnings and made a deposit return.
AskGamblers Complaints Team consider this complaint resolved and closed. In case of a disagreement with our decision we would like to remind player that further assistance on this matter could be requested from the official regulatory body of Pamper Casino.