Pamper casino - Big bonus, little respect of player

I filed on 17 September, I paid 25 credits and I took the 3400 % bonus , which, according to their rules , provides a max cashout 1 time the bonus amount (25 + 3400% = 875 credits ) . I have reached the requirements , and , while I was playing , my balance was suddenly reduced to 235.90 credit . I do not remember exactly , but my budget was much higher (about 800 Euros ) .

They have no transaction history and I do not have a screen shoot , so I must be content (also because , if you ask them , do not respond ) .... But the problem is not just that .... on September 17 I sent my documents and I opened the ticket. I had 3 email:

September 19, 2013 Thank etc. . etc. ...... it takes 10/14 days for approval

September 25, 2013 Please provide us with your Neteller account

October 3, 2013 : We're pleased to inform you That your withdrawal request for $ 235.90 via Neteller has Already Been Has Been pre -approved and forwarded to processing. All first-time cashouts can take up tp 14 business days ( another 10/14 day ??) To be processed and approved.

Today, 10 October I have no news and not tell you anything in addition to their formal email.

I do not understand why these guys when they have to pay close any form of communication with the customer and, if they have the money , are very kind ....

Thanks Askgamblers .....

Dear Player,

1. Your Neteller withdrawal has already been processed. Please check your Neteller account.

2. The reason why your balance was reduced from $845.90 to $195.90 was because your bonus was sticky (non-withdrawable) and therefore the system removed the $650 bonus you got from your balance when you completed the WR.

Resolved

Thank you Dnasti for confirming the resolution of this complaint.

PS : There is someone called "nanduzz" trolling in the comments section below claiming to be you. I'll be ignoring him. If you as the player have any questions I'll be glad to answer them.

Ok, no problem .... this claim is resolved and thank you also for the service which offers Askgamblers

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.