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Oshi Casino - Pending Neosurf deposit since 24th Jan

RESOLVED

Complaint Info

Disputed casino

Oshi Casino

Amount

$ 30

tomo27 South Australia Message
Posted on February 14, 2020

I deposited $30 AUD using Neosurf on the 24th of Jan Australian. I have contacted Osho.io many times asking about it and just keep getting told that the payment team is looking into it. When I've asked to chat to the payment team they say I'm not able to.
I have shown proof of the Neosurf funds transfer from myneosurf.com & also contacted Neosurf and received an email saying the transfer was sent to Osho.io and then forwarded this email to them. Still to no avail.
I do like the casino & have previously written them a good review on your website. I'm not trying to get them into trouble. I'm just submitting this complaint to hopefully make them speed up either accepting the deposit or give me a refund.

Posted on February 17, 2020

Hello TOMO27 !

By the 17th of February, we don't see your deposit in your account.
We have contaced Neosurf representatives 5 times, but unsuccessfully.

I hope to hear back from them today or tomorrow.
Anyway, as soon as we get a response, we will contact you.

Thank you for understanding.

tomo27 South Australia Message
Posted on February 17, 2020

Hi I managed to get a reply from Neosurf & this is the email they sent me.

Posted on February 18, 2020

Hi,

Thank you for provided e-mail.
But we need to get a reply from them by ourselves.

I contact them each day for the past 3 days.
Please, wait a little bit longer. As soon as I get a reply, I will contact you.

tomo27 South Australia Message
Posted on February 20, 2020

Oshi has now resolved this issue & paid me the $30 owing. Thanks Oshi. And thankyou very much askgamblers.com helping rush this process along. Thanks

AskGamblers
Posted on February 20, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.