I am absolutely disgusted by what has happened. I have been a loyal player there making a decent amount of deposits. I'm fully I'd verified as well. What has happened is that to make a few deposits I used my ecopayz Mastercard and my visa. I asked on chat many times if I could deposit on my ecopayz credit card and withdraw to my visa as the eco credit card doesn't take withdrawals. So then they told me a garbage story of how my visa was rejected while they were making the deposit. I know this is a lie as I've withdrawn smaller amounts to the same visa before. The 2 withdrawals was 826 and 88 euros respectably. They then had the nerve to say there is suspected fraud on my account and my account will be closed with no payment. Everytime I go on chat they hang up on me. I've been an absolute fair player didn't take a bonus so there was no rollover. I simply just got taken for a ride. I really really need your help in getting the funds I deserve please please help
This matter is closed and although late has been taken care of
Based on player's last comment, we consider this case as resolved and it is now officially closed.
Optibet Casino complaints
- 4 of 4 resolved
- 3 days avg response
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- 252 USD avg amount
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