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Optibet Casino - Refusing to pay legitimate winnings

RESOLVED
Complaint Info
Disputed casino Optibet Casino
Reason Declined payment
Amount € 914
Posted on March 4, 2016

I am absolutely disgusted by what has happened. I have been a loyal player there making a decent amount of deposits. I'm fully I'd verified as well. What has happened is that to make a few deposits I used my ecopayz Mastercard and my visa. I asked on chat many times if I could deposit on my ecopayz credit card and withdraw to my visa as the eco credit card doesn't take withdrawals. So then they told me a garbage story of how my visa was rejected while they were making the deposit. I know this is a lie as I've withdrawn smaller amounts to the same visa before. The 2 withdrawals was 826 and 88 euros respectably. They then had the nerve to say there is suspected fraud on my account and my account will be closed with no payment. Everytime I go on chat they hang up on me. I've been an absolute fair player didn't take a bonus so there was no rollover. I simply just got taken for a ride. I really really need your help in getting the funds I deserve please please help

Posted on March 4, 2016

This matter is closed and although late has been taken care of

AskGamblers
Posted on March 5, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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