888 Casino - Only half of my winnings paid to me

oodavidson United Kingdom
posted on April 9, 2015.

I did a deposit of 200 pounds and won a total of 580 pounds, I then withdrew my winnings to my debit card and all seemed fine. When I went back in to check the progress of this I found out they had only paid me 380 pounds back. So I decided to call them and a guy advised me I have to have my deposit of 200 put back on to the Mastercard I used this all seemed fine to me. I was advised I would get an email with 24 hrs to confirm this still nothing it's not even showing on my online account now so I don't know where it is! By this time the 380 has been paid to me and clear in my bank however I am 200 pound short!

User name: oodavidson

posted on April 11, 2015.

Thanks Oodavidson,
We will attend to your issue.
Thank you for your co-operation,
888casino team.

posted on April 14, 2015.

Any news?

posted on April 14, 2015.


The members withdrawal to M/C was cancelled and reissued to his visa card.
This was done last week and was released yesterday.
We have e-mailed the member with this information.

Please let us know that the issue has been resolved.
888casino team

posted on April 18, 2015.

Did you received your winnings, can we close this complaint?

posted on April 21, 2015.

It's a nice practice to confirm if your complaint is resolved or not, thank you.