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Omni Slots Casino - Stalling on a $7,500 payment for weeks claiming technical issue

RESOLVED

Complaint Info

Disputed casino

Omni Slots Casino

Amount

$ 7500

Posted on August 13, 2018

I won 8000 on 17/07/18 on omnislots, I had to verify my identity which I did, then the next day my winnings were cancelled. Omnislots say it was a technical issue but they let me gamble 500.00 of the winnings leaving me 7500 to withdraw then weeks of live chat they tell me it's a technical issue with Wazdan and it is not their issue and thanks for being understanding in an email. My omnislots ticket number is 8bwby.

Posted on August 13, 2018

He Darren, I thought this was already off the table last month ? When we explained you that the Wazdan games you played had a temporary malfunction and as you then also could notice very well, your bets were not deducted (every gamblers dream) Unfortunately for you it was a technical error and because you "won" a lot and was very disappointed with the void we left you with 500 AUD on your account. We did not had to do that (TC 8.2 and 8.3) but we felt for your "loss". After this you even deposited again and now you make this complaint here, so I am a bit confused what to say now. Feel free to contact Wazdan, they know about it and they can explain you what happened.

BR
Christa

Posted on August 15, 2018

Please don't demean me, if the bets weren't deducted I would have noticed. You did not feel sorry for my loss..that was my decision to gamble the 500. I won 8000 and withdrew 7500 and kept 500 to gamble with and that was before it was cancelled. Your live chat stated that the technical issue happened to hundreds of gamblers and another live chat stated it happened to thousands of gamblers, so many different excuses. No it was not off the table a month ago...I had to get in contact with you every day for weeks ...you never tried once to contact me and Wazdan won't reply either.. Maybe take some responsibility and check their report as I have screenshots of all my conversations and withdrawal before it was cancelled and after.

Posted on August 15, 2018

Then I am clearly wrongly informed by our staff. I will myself investigate this and get back on this with my findings.

Keep you posted,

Christa.

Posted on August 17, 2018

The issue has been resolved.

Thank you.