Ag Awards

NYSpins Casino - Been waiting for 22 days for a withdrawal

Complaint Info
Disputed casino NYSpins Casino
Reason Delayed payment
Amount kr 6537
Posted on September 25, 2018


I registered with NySpins and deposited to try and clear the deposit bonuses. The first one I failed at but on the second one I managed to withdraw 6537SEK (or so I thought)

This happened on the 2nd of September.

I waited til the 6th of September and then I went into the chat and asked what is going on.

They told me to send pictures of my ID and also a bill which I did on the 7th of September.

They then waited until the 11th of September and they asked me for even more documents.

"Selfie with you and your ID"

"A bank statement that shows your entire statement from the day you signed up with us until today" (No clue why they are interested in what im purchasing on the other days but hey, I want my money) So I did that as well.

Now it has been 13 days and not a single word. Whenever I go into the chat they say "No more information. wait for an email" and it's getting pretty frustrating. I just want my money and I wanted to try and see if this can speed things up.

Posted on September 25, 2018


Support will contact you shortly, thank you for your patience


Posted on September 25, 2018


Thanks for the reply.

Ok, shortly is roughly how long? Still have not received an email.


Posted on September 25, 2018

I was hoping for a more informative email then "Sorry that it has taken time and we will get back to you shortly".

Please do not contact me and waste my time unless you can give me informative information regarding my withdrawal.

Posted on September 28, 2018

Ok, i will forward your message

Posted on October 1, 2018

Had to reply, otherwise the case would be closed.

Posted on October 1, 2018

Dear NYSpins Casino,

Please let us know if there's some update regarding this case.

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