I was selected as a winner of the Luckyjack promotion. After 24 hours and the funds were not credited to my account, I contacted the casino. I was told that you have to press the "Try Luck" button every day. No place on their website states as such, including the FAQs on the game. If that is the rule, then fine, but you should have that listed somewhere on the website and in the FAQs about the promotion.
Didn't get anywhere with support, as after I notified them that no where on their website does it state in the rules you have to press the "try luck" button everyday, they responded with "It says that winners are automatically chosen, but in order to get winnings chosen player should click the TRY LUCK button." Even though it DOES NOT state that anywhere on their website.
Once again, if that is the rule, then I have no problem with it IF IT IS LISTED ANYWHERE on the casino. Which it is not.