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Refusing to pay over 10000 euro in legitimate winnings!


Dear Sirs
i'm writing to you today seeking your help about a non payment issue with casino atlanta.

on December 2014 i have registered casino atlanta after i fund in askgamblers.com that they have high rank .

made a deposit 500 euro via skrill ..lucky enough i won 10790 euro
they asked me for documents which is normal procedure .i have sent them my id and a utility bill .
then they asked me for another type of id and a screenshot of my skrill account , which i have sent them as well .
they still refuse to verify my identity.

they say that i did not register correctly and did not wrote my address..
i filled the registration form as it was, did not skipped anything, and the fact is that they opened the account and got my deposit with no problems.

only when its pay time and after they asked for document in the second time ( which i gave them immediately) they remembered the registration nonsense.
this is no excuse to not paying my winnings

i went to Steve Russo from gamblinggrumbles.com with this issue and he was to my favor but still they won't pay
i attach a link - http:/­/ww­w.g­amb­lin­ggr­umb­les.co­m/R­epo­rts­/Ca­sin­o-A­tlanta_
i saw them at askgamblers.com site and mistakenly thought that they are respectable casino. i do not hold askgamles.com responsible by any means to there unexceptable behavior but i think you can help me with them ...please.

thanks
Malin Bolin
Disputed Casino Casino Atlanta
Amount €10790

Discussion

User name loyalty-level-2
no, they did not responded to the Complaint.
and did not answer my emails
i don't know what to do
User name
Dear @rudegal2a,
Any update considering your complaint? Thank you.

Casino Atlanta Complaint Stats

Resolved 1 / 6
Avg. Amount $2,614
Avg. Complaint Duration 7 days
Avg. Response Time 5 days

Casino Atlanta Complaints

See all complaints for this casino
Account closed and winnings confiscated without any reason!
I did the registration on 25th of april. I did a deposit of 200.- via paypal. I was winning and I wanted to withdraw 600.-. But the withdrawal via paypal is not possible! They write in their terms that you have to use the same method to deposit and withdraw money! How should this work? The support told me that I need a skrill account to get my money and I have to verify my account. For verification they need 2 IDs with photo and 2 bills. On the 3rd of may the verification was finished and my skrill account was ready for the transfer of my money. So I entered the withdrawal of 600.- via skrill. In their terms they write that this transaction lasts max. 48 hours on workdays. On the 9th of may I tried to catch the online chat and I tried the telephone numbers from the support. This is a teaser, but I made it. I had the chance to talk to the online chat. I asked him about my withdrawal. He told me, that the first withdrawal can last a little bit longer. This was the same answer my girl friend got, when she asked about her withdrawal of 850.-. After her question to the support, they closed her account and they didnt answer her further questions. So I took the chance and asked the online support why they closed the account of my girl friend. One second later the online support told that multi accounting is forbidden and he has to inform the security department. With this sentence he closed the chat and 2 seconds later my account was also closed. So you see how fast they can act if they want. This was not the whole story. Otobet is also a part of Repus Apud like Casino Atlanta. So I tried if my account with a balance of 2000.- is still there - surprise - this account with the balance of 2000.- is also closed. So after this experience I can not believe that the two platforms of Repus Apud are serious casinos and I am sure that they wont pay out my winnings and the winnings of my girl friend.
Status unsolved Unresolved
€600