Party Casino - Not paying and not answering

RESOLVED
posted on July 17, 2011.

Hi my name is Eliezer levy

I played at Party Casino deposited 750 GBP and got a bonus 750 GBP on the 30/4/11

I played "Sands of Fortune" slots and had alot of ups and downs in the game

at the end I won over 9,000 GBP I was very happy with that, I then asked to withdrwal my winnings the Casino ask for doumentation with I sent them straight away , after a while of waiting I decided to call he Casino and see whats up with my money?

first time spoke to sanjie she said I am not going to get my money and that my account is to be closed ,then when I asked to speak to her supervisor she transfered me to sequrity department spoke to Hari who told me that I must check the Casinos terms and conditions and that the decision not to give me my money and my accout closure is final ,I asked where can I complain about this Hari gave me an email address of the Casino since then I have written many emails and its been a while no replay what so ever THEY HAVE STOLEN MY MONEY ....

This has taken a long time and I want to get this issue sorted so i will complaining on every online forumand all the write bodys possible about this Casino's ...SCAM...

AskGamblers
posted on February 8, 2017.

This complaint has been reopened due to the declared willingness on behalf of Party Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is reluctant to give these old cases one more chance for a successful resolution.

AskGamblers
posted on February 11, 2017.

Dear Party Casino,

Please let us know if there's some update regarding this case.

posted on February 13, 2017.

Hi Eliezer,

Your particular account was suspended for your lacking of following our set Terms and Conditions, number 14 specifically. For further information please contact our support staff.


14. FRAUDULENT ACTIVITIES, PROHIBITED TRANSACTIONS AND FAILED DEPOSITS

We have a zero tolerance policy towards inappropriate play and fraudulent activity. If, in Our sole determination, You are found to have cheated or attempted to defraud Us and/or the Group or any other user of any of the Facilities in any way, including but not limited to game manipulation or payment fraud, manipulation of the multi-currency facilities, betting on all possible outcomes of a game or event or if We suspect You of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transaction (including but not limited to money laundering) or if Your deposits failed to be honoured by Your bank for any reason, We reserve the right to suspend and/or close Your Account and recover bad debts using whichever method may lawfully be available to Us including, but not limited to, (i) debiting the amount owed by You from Your Account; and (ii) instructing third party collections agencies to collect the debt. This may have a detrimental impact on Your credit rating and will require Us to share Your personal information (including Your identity) with appropriate agencies and to report any criminal or suspicious activities to the appropriate authorities.

We reserve the right to void and withhold any or all winnings made by any person or group of persons and to void and withhold any Standard Player Points gained by any person or group of persons where We have reasonable grounds to believe that said person or group of persons is acting or has acted in liaison in an attempt to defraud or damage Us and/or the Group and/or the Facilities and/or the Platforms in any way.

AskGamblers
posted on February 17, 2017.

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Party Casino where it is clearly displayed that player violated aforementioned terms stated above.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In a case of a disagreement with our decision, we remind a player that further assistance on this matter could be requested from the relevant licensing authority responsible for Party Casino.