Not got money due to 'minimal risk' betting

We have reviewed the player’s account in light of this complaint. Upon checking the player’s withdrawal request our finance team analysed the player’s bets and saw that minimal risk wagering tactics had been used extensively during wagering. In section 17 of our main terms and conditions, along with the terms and conditions for the Free £15 Bonus offer, we are careful to mention the following:

"Not all bets will count towards wagering requirements, for example all variants of roulette games also contribute 100% towards requirements with the exception of any minimal risk wagering such as even money outside bets or any other bet placements designed to cover the majority of numbers on the roulette wheel in order to reduce the risk of the wager. We will assess any Players deemed to have used minimal risk wagering tactics in order to redeem their bonuses or cash prizes on a case by case basis in order to establish whether their bonuses, cash prizes and any subsequent winnings should be removed from their account and their account terminated."

This explanation of minimal risk bets does include an example of what we may consider to be minimal risk betting: “such as even money outside bets or any other bet placements designed to cover the majority of numbers on the roulette wheel”. To give some specific examples of what were considered minimal risk bets in the player’s gameplay, there were a number of bets that covered two columns and zero – this being 25 numbers in total, and therefore covering a significant majority of the table. Another example of a bet often used was covering black and even. This again would cover 26 numbers on the wheel and so was considered a minimal risk bet. With this in mind, and with the extent to which these kind of bets were used while completing the wagering, we have had to remove the player’s winnings in line with our published terms.

We would like to remind all of our players that if they feel the terms regarding bonuses would affect the way they play, they can deposit their own money and opt-out of bonuses, enabling them to bet exactly as they please and withdraw when they wish.

With regards,

Jackpot 247