Complaint #11 7Kasino

Non response, no emails & no information at all!

By KC3255CK

10 years ago

i have taken the non deposit bonus of just $25 and successfully play and win up $236. Thereafter, the system disallowed me to continue playing without any information given. I have tried several times to email or try to live chat but it seems that all their system is offline or available all the times. Thus, I have no idea if the 7Kasino still exist or it is just merely an internet casino scam. Therefore, I hope you may help me on this. Thanks so much..

Disputed Casino 7Kasino

Reason Operator offline

Amount $236

Discussion

AskGamblers

• Support Team

10 years ago

@KC3255CK,
Any development, considering your case? Casino representatives can't find your account in their database. Please check your user's details or casino website.

7Kasino

• Representative

10 years ago

cant found your account in the system...

For me is looking like that you don't have any account with us..

Also do you have any proof of deposit, any document, showing me that you deposited into 7kasino?

Thank you in advance.

KC3255CK

10 years ago

Hi,

Thanks for your reply. I just try to login and find out the very first time 7Kasino has disabled my account, and, you told me you can't find my account?? What a funny excuse!!.

Again, my username/Alias is < removed >

Registered email : l< removed >

I think you should able to find out my account again which is purposely locked up by you.

Again, finally i find out that why my email to you are all returned by the mail system because you are purposely giving a non existent email address in your 7Kasino website. U better have a look on that.

And, please UNLOCK my account and tell me when I should be able to withdraw the sum of winnings.

Thanks

7Kasino

• Representative

10 years ago

The URL are 7kasino.org. so yes we are talking about the same casino!

Let me know if you have other question.

7Kasino Complaint Stats

Resolved 1 / 6

Avg. Amount $196

Avg. Complaint Duration 8 days

Avg. Response Time 4 days

7Kasino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 0 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

7Kasino Complaints

See all complaints for this casino

Delaying payment and not allowing access to account

I have had an account for about 6 months, I've made deposits, verified my account, made withdrawals. I made some deposits two weeks agowith 50% cash back insurance, since then I win around £600 from the cash back, withdrew it on Sunday, it stayed pending and now my password isn't working and when I try to reset it I don't get an email. No reply from their help or email either.

Unresolved

£600

7Kasino does not process my withdrawal and does not respond

Late December 2013 I deposited money on 7Kasino.com and got a 50% cashback. After requesting for this € 250,- cashback Febrary 5th 2014 I got no reaction. After another mail asking them again on February 8th again no response.
February 13th I checked my account and did see my € 250 cashback on my real money account. When opting for withdrawal I got this message: "In order to request a withdrawal you must have deposited and wagered a minimum of 10 eur in the past 30 days." Sent them a mail asking to process it anyway since the did not respond early enough to meet this timeline. Again no reaction.
All this time I have been trying to contact the "live chat" but only got the option to leave a message which never got a reaction as well. Getting really desperate I decided to deposit another € 20 wagered € 10 to meet their criteria.
After that I indeed got the option to ask for a withdrawal but only via bank transfer, tried to contact them and by a miracle got to speak to someone via live chat (have copy of this). They asked me to send them my credit card details, sent it via email right away on March 15. No response again so tried live chat, no reaction, sent another mail on April 9th, no reaction as usual.
April 10th I got connected to live chat (have copy again) and they asked me to email a photo of my credit card, which I sent immediately, they confirmed receipt. They also confirmed that the payment would go out that night.
Up to now I haven't received my money and again I can't get in direct contact with live chat.
This is very frustrating and I wonder if I will ever see my money again.
Can you please help me?
Don't see an option to attach proof, ofcourse I am more than willing to send you my emails and live chat conversations.

Unresolved

RIP OFF?!

RIP OFF. After depositing in Euro and wagering in Euro I attempted to withdraw winnings of 3000 euro. However they have informed me that in the background my account switched to ZAR and in fact I have 3000 ZAR. My transaction history all show euro currency and at no point did the currency change online apparently this was just a background issue. fter depositing in Euro and wagering in Euro I attempted to withdraw winnings of 3000 euro. However they have informed me that in the background my account switched to ZAR and in fact I have 3000 ZAR. My transaction history all show euro currency and at no point did the currency change online apparently this was just a background issue. RIP OFF

Unresolved

7Kasino do not pay out and do not reply to messages.

I made a withdrawal on the 25th on January and have still not received my payment. I have sent emails and message but still have not received any replies. Then when the live chat actually works i do not get a reply whenever i ask a question about my withdrawal.

Unresolved

7Kasino doesn`t pay my winnings

Hello! On January, 17 I opened an account in 7kasino and got 10 eur as no deposit bonus offer. After I did a deposit 20 EUR and than meeted the wagering requirements (wagered all my bonus amount) . On January, 18 I requested withdrawal of a 231 euro. Since to no information from 7kasino. On my emails does not answer, live - chat does not work ...complete silense. I think that they do not want to pay my winning simply...

Unresolved