I have had an account here for over a year but not used it for a while. On the 31st may I claimed a welcome bonus and built up a balance of approx £2843 after wagering.
I withdrew the balance and it has still been pending since this date, over 3 months. Initially the casino were uncontactable - emails to the given email addresses generated delivery failures (I have screenshots to prove this). Eventually after months of waiting I managed to contact an account manager who asked for documents, which I thought was strange since I had sent them a year ago, but I sent them all the same. That was a week ago now and I've still not heard back about it again.