I have recently been playing at Casino Midas and deposited £200. I got my balance up to £650 and decided i would like to withdraw. The casino requested that i send in docs to verify my account so i sent in tje requested docs promptly. I chased this up and was told it would take 4-6 days to verify. As i am dealing with a gambling problem i requestwd self exclusion and was told it is not something that casino midas offer. So i asked for my account to be closed. I again was told this was not possible due to beimg in verification status. So, due to the gambling problem i have, i gambled the £650 down to £250. I complained and they offered me a bonus of 50% cash back on any loses for 24 hours. This came to a total of £200 -balance now £450. Due to still not being able to withdraw on the 5-6-7 business day and the fact they have now requested further id docs and back of debit card, both of which were not requested before hand, i gambled my balance up to £2075. Then on the Sunday evening, i lost it all. Then as if by magic, on the monday morning, i had an email saying the docs had now been verified. This seemed very suspicious due to it taking so long to verify. I feel they were knew about my problem gambling, as i was open and requested to be self excluded and were just waiting to verify my docs after i lost my balance.
Due to this suspicion, i decided to do some research into Casino Midas emailed the gambling commission. I discovered that from the 1st November 2014, it is a legal requirement for all casinos who offer remote gaming to players within the uk should be licensed with the Commission. The friendly Manager at ths Commission informed me that Casion Midas did not hold this license!!
For this reason i looked into the conditions of the licence that they should have held and it shows that all operations of remote gaming in the UK MUST offer self exclusion apon a players request.
For this reason i requested a refund of £2075 to be issued. After some discussion with an agent i agreed that this was not the correct amount as it was only winnings that happened after the self exclusion was requested. So i requested a refund of £650, the account balance when i asked for self exclusion as this seemed the fair amount.
After dealing with this for almost 3 weeks i was told it would be passed on to the financial department for authorisation and i would receive a reply yesterday and did not.
The Gambling Commission have been informed of everything and they will be in touch regarding no licence. I don’t feel that casino midas are there to help me anymore so the reason for this complaint is to try amd get an answer from Casino Midas regarding the lack of licence and to try and get the ball moving on the refund as they are not responding to any of my emails.