You received a response to your ticket 2 days after you submitted it and the ticket was subsequently closed because you did not qualify for a withdrawal :
Posted on: 01 August 2012 06:20 PM
Dear Paul ,
Thank you for contacting us.
Your withdrawal request is being declined, currently shows $975.64
Please note that the bonus you have received 3101WEEKLY and is non cashable as stated on our website:
Term #1 - All bonuses are sticky
Unless stated otherwise with the bonus offer all bonuses offered at Pamper Casino are "sticky bonuses" Sticky bonuses cannot be withdrawn from the casino, and will be removed from the account when a withdrawal is processed.
Therefore, if we deduct the sticky bonus amount of $965.65 from your current balance, you would not have enough funds to request a cashout. The minimum withdrawal amount that we process is $20. Feel free to continue playing with your current balance, until you have enough to request a cashout or make a deposit at your earliest convenience. You can contact us back when you're ready to make a withdrawal. Please remember that you must send us the necessary documentation when you're ready to request your cashout again. "
I notice you have now played some more and have a higher balance. It is possible you now do qualify for a withdrawal. Please open a ticket whenever ready. Your documentation is on file so you don't need to resubmit that when you open the ticket.