No Pay Out at Pamper Casino

goldenscarab United States
posted on September 30, 2012.

Hello! I played at Pamper casino and won 2 different amounts. (2012-July and August)

The first was for approximately $484 and the second was for $300. Even though I immediately forwarded all the neccessary documents, I got the run around. Back and forth telling me that I had not submitted all the documents. I think this went on for over a month until finally they acknowledged them. LIVE CHAT is no help as they say they have no access to financial info. You can only speak to someone through their ticket system.

I called Pamper about 2 weeks ago and spoke to Vincent (who said he was the Manager in charge of Cust Serv.) He did walk me through the ticket system, but still no resolve on the W/D's. He told me to wait on Accounting.

Finally, I was told I was playing too many bonuses so all I got was $49 put into some weird account that USA players have no access to.

It appears that they have too many rules and they contradict each other. Also if they don't have an answer they make one up. I just want to be paid.

posted on October 2, 2012.

This player has already been paid. She won a $49 free chip and therefore, she only qualified for a $49 withdrawal which was paid by refunding a deposit back to her card + refund fees.

goldenscarab United States
posted on October 2, 2012.

I just went thru my bank account. All the way back to July 1st, 2012. There is NO credit in my account from this casino.

I was told that you have to access the $49 through a venue that is only for European depositors, not USA players. They know this. Once again, I have to cry "FOUL" as this is not correct. Besides I was told that you will only be able to get $49, its in their rules. Never could find this written in their terms and conditions statement.

So what happened to my winnings as a whole?

posted on October 2, 2012.

Please contact Accounting to get a copy of the refund confirmation.

The max cashout guidelines are explained here :


Term #4 - Maximum cashouts

You will always see a variety of bonuses being offered by Pamper via our website and sometimes via emails or other mediums.

Depending on the % of the bonus there are maximum cashout amounts associated with the bonuses.

Whenever term #4 is enforced on your account at the time of a withdrawal all non-withdrawable funds are removed (zeroed out) from your account.

All free chips

Any bonus given to a player where he does not deposit any of his own money in conjunction with the bonus is considered a free chip. The maximum withdrawable amount on a free chip is 1X the amount of the bonus.

goldenscarab United States
posted on October 3, 2012.

This is the same 'non-speak' I got when I tried to contact the casino through their ticket system. It is deliberately setup to confuse players and confiscate any funds they may have.

My advice is not to play at either of these casinos,"AlwaysCool" and 'Pamper."

posted on October 7, 2012.

 As from the evidence sent from the casino, player made the winnings from the free chips! Casino's T&C clearly stays that withdrawable amount won on free chip is 1x the amount of the bonus! So, this case is solved!