Complaint #32
99 Slot Machines Casino
No Pay Out and No Communication
11 years ago
I ask for a withdrawal of $1,805, on Nov 12, 2014 from my account at 99 Slot Machines. Since then, I have been ignored or just brushed away with standard form-letter like responses. Below is a copy of my latest email to them, listing the problems and steps I've taken. I would appreciate any additional assistance you may be able to provide. Thank you. Clarence Clear.
Dec 27 (3 days ago)
to jack
RE: LTK12167046745997X
On November 12, 2014, I submitted a request for withdrawal and all necessary paperwork and documents needed for my account to be verified and the request to be processed for approval. On November 24, 2014, I received an email from "support@99slotmachines.com" (Player Security) at your casino, stating that the paperwork had been received and approved.
Since that time I have submitted several email requests, made countless phone calls and "live chat" requests, for information about the my withdrawal. So far, all I have been told is that the request is still pending the managers approval and it should be processed and sent to me within the next few days. All emails I have received in regards to my inquiry appear to be a standard, "rubber-stamp" reply thanking me for my request and that someone would be in touch with me within 24 hours. Todays date is December 27, 2014 and I still haven't heard from anyone.
I have read and re-read the Terms and Conditions, to include the section pertaining to Withdrawals. I am surprised that this process has taken as long as it has given the information in the first paragraph of your instructions pertaining to Withdrawal Requests:
"All withdrawal requests are processed within 48 to 72 business hours during our regular scheduled accounting hours, Monday through Friday from 10:00 am ET to 9:00 pm ET. VIP withdrawals are processed from Monay thru Saturday and they are processed in less than 48 hours in most of the cases."
As I mentioned, today's date is December 27, 2014.....well beyond your established and accepted norm indicated in your guidelines. I would appreciate the common courtesy of a timely response to my inquiry and my request for withdrawal as well.
Sincerely,
Clarence Owen Clear
Dec 27 (3 days ago)
to jack
RE: LTK12167046745997X
On November 12, 2014, I submitted a request for withdrawal and all necessary paperwork and documents needed for my account to be verified and the request to be processed for approval. On November 24, 2014, I received an email from "support@99slotmachines.com" (Player Security) at your casino, stating that the paperwork had been received and approved.
Since that time I have submitted several email requests, made countless phone calls and "live chat" requests, for information about the my withdrawal. So far, all I have been told is that the request is still pending the managers approval and it should be processed and sent to me within the next few days. All emails I have received in regards to my inquiry appear to be a standard, "rubber-stamp" reply thanking me for my request and that someone would be in touch with me within 24 hours. Todays date is December 27, 2014 and I still haven't heard from anyone.
I have read and re-read the Terms and Conditions, to include the section pertaining to Withdrawals. I am surprised that this process has taken as long as it has given the information in the first paragraph of your instructions pertaining to Withdrawal Requests:
"All withdrawal requests are processed within 48 to 72 business hours during our regular scheduled accounting hours, Monday through Friday from 10:00 am ET to 9:00 pm ET. VIP withdrawals are processed from Monay thru Saturday and they are processed in less than 48 hours in most of the cases."
As I mentioned, today's date is December 27, 2014.....well beyond your established and accepted norm indicated in your guidelines. I would appreciate the common courtesy of a timely response to my inquiry and my request for withdrawal as well.
Sincerely,
Clarence Owen Clear
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