First, I would like to say waiting for an approval for my withdrawal went smoothly. It took Silver Oak exactly seven days to approve $944 (I withdraw $1200 but minus the bonus amount of $256 equals $944). Although, after reading several complaints from other Silver Oak customers knew I was going to have problems. I sent them the SWIFT code to my bank (this is the code my bank gave me) in order to have my payment wired to me. I was told by Robyn in the withdrawal department that the code is wrong. As of matter of fact her exact words in the email was "HI Andrea, our finance department didn’t accept the SWIFT CODE from your bank. A swift code is a mix of letters and numbers code that determines the bank for international wires. Most likely your bank uses an intermediary bank for intl wire transactions. In this case we will have to send you a check not unless you have another bank that has their own SWIFTCODE such as Bank of America, Wells Fargo or Chase bank." Not before telling me that the wire department has issues and that wiring me my money could take up to a month or two. Really? How come if we go against the terms and conditions, we as customers can't get our money or there may be issues, but it's ok for them to do it. If after approval they have seven to ten days to send our payment, that should be rule to follow, not one or two months.
Anyway, I decided to inquire about getting a check instead. I've been suspicious about accepting a check because things sound fishy with it. First deposit it within 30 days and don't tell it's from a online gambling site. What? So, I ask is there another method of receiving payments because my bank do not accept international checks. Robyn said "I would suggest to check with your bank now, if not then you will have to open another bank account that accepts int’l checks." So, I have to be inconvenienced because my bank don't accept international checks, I have to open another checking account with another bank. No Silver Oak! Somethings should be explained clearly before you take our money to play. Your customer service and VIP rep. have no problem calling to get my money.
I don't have another bank account and have no reason to open another one just to accommodate Silver Oak Casino. My money is due me and I want my $944. I'm sure there is another way (debit card for example) we can resolve this issue or I won't be able to get my money. The problem with Silver Oak is you take our money easy, but make it hard to get it back when we win (and follow rules). This complaint is within my seven to ten days after approval. So, I want to make sure it is resolved on time.
Silver Oak Casino I want my $944, so let's figure out a way I can get it on time without issues.
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