What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Magical Vegas Casino - Bonus not credited as advertised

RESOLVED
Complaint Info
Disputed casino Magical Vegas Casino
Reason Bonus not given
Posted on October 7, 2015

I received today this email:

Final Call for an exclusive 25 Free Spins + 150% Bonus on your first deposit! This offer ends at midnight!

and decide deposit 20 euros to try, i surprised with a answer of chat because deposits with neteller don't received any bonus. ( FIRST and PROMOTIONS ). Also she said i don't write the code in the moment of deposit. I'm sure i write the code and validade. When i tried again put the code after deposit the message:

Your code already used!

Incredible!

AskGamblers
Posted on October 3, 2015

Dear @jlourencorp,

Any update regarding your complaint? Thank you.

Posted on October 3, 2015

Hello @askgamblers until now I don't hear nothing. Thank you

Posted on October 5, 2015

Dear Joao, as per our terms and conditions, deposits made using Neteller will not qualify for any bonuses. This is clearly stated in our terms here: https:­//w­ww.m­ag­ica­lve­gas.co­m/t­erm­s-a­nd-­con­dit­ion­s/g­ene­ral­-pr­omo­tio­nal­-te­rms­-an­d-c­ond­itions/

This is due to historical abuse of this payment method.

Please also be aware of term 9.12 due to your registered location: https:­//w­ww.m­ag­ica­lve­gas.co­m/t­erm­s-a­nd-­con­dit­ions/

Please note that you received the message you did as the payment option your chose did not qualify for a bonus.

If you would like to discuss this further, you can contact us at suppor­[email protected]­agi­cal­veg­as.com

AskGamblers
Posted on October 7, 2015

According to Magical Vegas Promotional Terms https:­//w­ww.m­ag­ica­lve­gas.co­m/t­erm­s-a­nd-­con­dit­ion­s/g­ene­ral­-pr­omo­tio­nal­-te­rms­-an­d-c­ond­itions/ that say ' Deposits with Neteller do not qualify for Bonuses ' and the fact that player himself acknowledged to made deposit via that particular method, we consider this case as resolved in casino's favor and it is now officially closed.

We advise player in future to read more carefully all the casino's T&C in order to fully understand casino's policy, since once accepted T&C must be obeyed.

Magical Vegas Casino Complaints

  • 9 of 12 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 1,078 USD avg amount

Have trouble with Magical Vegas Casino?

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy